Adrian Swinscoe

OCTOBER 29, 2024

I shared this quote on Instagram the other day… View this post on Instagram A post shared by Adrian Swinscoe (@punk_cx) and it reminded […] The post The big list of little things that destroy your customer experience (reprise) first appeared on Adrian Swinscoe.

Customer Experience 246

Customer Experience Customer Experience Management Customer Satisfaction Customer Service 246

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Experience Investigators

OCTOBER 29, 2024

Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.

CX 52

CX Customer Experience 52

SugarCRM

OCTOBER 29, 2024

Discover why SugarCRM is the ideal choice for companies seeking a customizable, code-free solution that evolves alongside your business. Learn how Sugar’s easy-to-use customization features and flexibility make it an excellent tool for growing businesses at every stage. What we'll Cover: Configuring Sugar with Drag-and-Drop When it comes to customizing a CRM, not all solutions are created equal.

Business Growth 62

Business Growth CRM Sales Start-ups 62

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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

Customer Experience Matrix

OCTOBER 29, 2024

Composable CDP is Dead. Sure, it’s a clickbait headline. But how else to gain attention on a topic that’s over-saturated with hype? Of course, I would never say something untrue just to gain attention. So let me clarify exactly what’s deceased. It isn’t composability or CDP, or the vendors who have adopted the “composable CDP” label. What’s dead is “composable CDP” as a distinct category of software.

Finance 59

Finance Sales 59