Tue.Oct 29, 2024

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The big list of little things that destroy your customer experience (reprise)

Adrian Swinscoe

I shared this quote on Instagram the other day… View this post on Instagram A post shared by Adrian Swinscoe (@punk_cx) and it reminded […] The post The big list of little things that destroy your customer experience (reprise) first appeared on Adrian Swinscoe.

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Unlocking Customer Loyalty and Trust with Supply Chain and Brand Transparency

C3Centricity

As consumers become more informed and discerning, the demand for brand transparency is intensifying, especially in the Consumer Packaged Goods (CPG) industry. People want to understand where their products come from, how they are made, and whether the practices behind them align with their personal values. This shift is pushing CPG companies to rethink how they manage and communicate their supply chains, transforming brand transparency into a strategic imperative.

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Composable CDP is Dead

Customer Experience Matrix

Composable CDP is Dead. Sure, it’s a clickbait headline. But how else to gain attention on a topic that’s over-saturated with hype? Of course, I would never say something untrue just to gain attention. So let me clarify exactly what’s deceased. It isn’t composability or CDP, or the vendors who have adopted the “composable CDP” label. What’s dead is “composable CDP” as a distinct category of software.

Finance 52
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[Experience Action Podcast] Break Down The Silos – or Not?

Experience Investigators

Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.

CX 52
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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

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Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.

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How SugarCRM Adapts to Your Business Growth without Coding

SugarCRM

Discover why SugarCRM is the ideal choice for companies seeking a customizable, code-free solution that evolves alongside your business. Learn how Sugar’s easy-to-use customization features and flexibility make it an excellent tool for growing businesses at every stage. What we'll Cover: Configuring Sugar with Drag-and-Drop When it comes to customizing a CRM, not all solutions are created equal.