Adrian Swinscoe
OCTOBER 29, 2024
I shared this quote on Instagram the other day… View this post on Instagram A post shared by Adrian Swinscoe (@punk_cx) and it reminded […] The post The big list of little things that destroy your customer experience (reprise) first appeared on Adrian Swinscoe.
SurveySensum
OCTOBER 29, 2024
It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.
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Gainsight
OCTOBER 29, 2024
Today’s economy demands organizations grow efficiently, and the best way to do that is by expanding and renewing your current customer accounts. That’s right, Customer Success (CS) is coming to the rescue to help organizations across industries scale efficiently. Particularly in the SaaS sector, Customer Success isn’t just an ancillary function; it’s vital for retaining and growing your customer base.
Customer Experience Matrix
OCTOBER 29, 2024
Composable CDP is Dead. Sure, it’s a clickbait headline. But how else to gain attention on a topic that’s over-saturated with hype? Of course, I would never say something untrue just to gain attention. So let me clarify exactly what’s deceased. It isn’t composability or CDP, or the vendors who have adopted the “composable CDP” label. What’s dead is “composable CDP” as a distinct category of software.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
SugarCRM
OCTOBER 29, 2024
Discover why SugarCRM is the ideal choice for companies seeking a customizable, code-free solution that evolves alongside your business. Learn how Sugar’s easy-to-use customization features and flexibility make it an excellent tool for growing businesses at every stage. What we'll Cover: Configuring Sugar with Drag-and-Drop When it comes to customizing a CRM, not all solutions are created equal.
Experience Investigators
OCTOBER 29, 2024
Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.
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