Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 90

Sales Start-ups Gaming Customer Satisfaction 90

Lightico

APRIL 4, 2024

It seems the automotive industry is nearly there with pre pandemic levels, with a remarkable surge in new car sales. J.D. Power and GlobalData’s joint forecast paints a rosy picture , predicting a 12.1% leap (YoY) in new-vehicle sales between March 2023 and March 2024. This increase can be attributed to several factors: lower prices, changing interest rates, pent-up demand post-pandemic, and an ever growing consumer appetite for vehicles; allowing the industry to be on track to have its 4

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote. Therefore, please support me by voting for me at this link [link] as soon as possible.

Contact Center 60

Contact Center Customer Service 60

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. I find this strange since I am married and have been for decades. However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return.

Social Media 60

Social Media Sales Technology Technology 60

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. According to a report , one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions.

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Help Scout

APRIL 4, 2024

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.

Engineering 48

Engineering 48