Help Scout
JUNE 6, 2024
Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.
Beyond Philosophy
JUNE 6, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.
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Intercom
JUNE 6, 2024
These days, it’s not enough to provide “good” customer service. According to Shep Hyken’s latest Achieving Customer Amazement report, companies that want to really stand out need to blow customers away by providing them with amazing experiences they’ll remember. Anyone who simply “satisfies” their customers risks losing them to competitors who go above and beyond – a fact confirmed by nearly a quarter of respondents.
The Customer Service Blog
JUNE 6, 2024
Nigel Paul Farage was born in 1964. He is a British politician and broadcaster who has served as leader of Reform UK (formerly the Brexit Party) since June 2024, and previously served as leader from 2019 to 2021. He was also the leader of the UK Independence Party (UKIP) from 2006 to 2009, and from 2010 to 2016. He served as a Member of the European Parliament (MEP) for South East England from 1999 until the UK left the European Union in 2020.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Lightico
JUNE 6, 2024
Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer.
SurveySensum
JUNE 6, 2024
For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. However, the process can be challenging for small businesses due to budget constraints and the need for a tool that offers robust features without breaking the bank. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities.
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