Intercom

JUNE 6, 2024

These days, it’s not enough to provide “good” customer service. According to Shep Hyken’s latest Achieving Customer Amazement report, companies that want to really stand out need to blow customers away by providing them with amazing experiences they’ll remember. Anyone who simply “satisfies” their customers risks losing them to competitors who go above and beyond – a fact confirmed by nearly a quarter of respondents.

CX 96

CX AI Customer Loyalty Customer Service 96

Help Scout

JUNE 6, 2024

Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.

AI 78

AI 78

Beyond Philosophy

JUNE 6, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.

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AI Start-ups Technology Technology 78

Gainsight

JUNE 6, 2024

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.

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Education Customer Experience 52

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

The Customer Service Blog

JUNE 6, 2024

Nigel Paul Farage was born in 1964. He is a British politician and broadcaster who has served as leader of Reform UK (formerly the Brexit Party) since June 2024, and previously served as leader from 2019 to 2021. He was also the leader of the UK Independence Party (UKIP) from 2006 to 2009, and from 2010 to 2016. He served as a Member of the European Parliament (MEP) for South East England from 1999 until the UK left the European Union in 2020.

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Government Gaming 52

Lightico

JUNE 6, 2024

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer.

AI 52

AI Unstructured Data Machine Learning Compliance 52

DMG Consulting

JUNE 6, 2024

The Importance of Contact Center Data for AI Initiatives June 2024 Contact centers are a great source of customer-centric data, as most of what is done for customers and prospects is captured and recorded by one or more of the department’s systems or applications. Structured inputs are saved in a system of record, such as a customer relationship management (CRM) solution or another customer tracking application.

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Contact Center AI Artificial Intelligence Omnichannel 48