InteractionMetrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. But that doesnt mean its the right fit for everyone. If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. But for most companies? It might be too expensive, clunky, or bloated with features youll never use. The interface is dense, the support may not be as responsive as you need, and the learning curve is steep.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Help Scout

APRIL 17, 2025

Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.

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59

DMG Consulting

APRIL 17, 2025

With CX, Theres a Disconnect Between Expectations and Reality. AI Can Help. April 17, 2025 View this article on the publisher’s website Consumers have made their sales and servicing preferences clear: They want to help themselves whenever possible. They will typically start on a companys website or mobile app, but they expect to easily reach a knowledgeable, helpful, and empathetic live employee if needed.

AI 48

AI CX Contact Center Artificial Intelligence 48

PeopleMetrics

APRIL 17, 2025

Over the past three months, Ive written 41 blog posts each revisiting a lesson from my book Listen or Die (along with the conclusion) through the lens of whats changed (and what hasnt) in the age of AI. What emerged is a modern roadmap for any company looking to build or evolve their Voice of Customer (VoC) program today. This is the ultimate checklist based on that work combining timeless VoC fundamentals with the incredible new possibilities AI brings to the table.

VOC 62

VOC AI Close the Loop Machine Learning 62

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

The DiJulius Group

APRIL 17, 2025

200: Indicators of Failing Customer Service: What CEOs Get Wrong When Navigating Customer Service Challenges in a Weak Economy Summary In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect.

Customer Service 93

Customer Service Customer Experience 93

SugarCRM

APRIL 17, 2025

If you’re in field sales, your office is your car, a caf, or your clients lobby. And your phone? Thats your command center. SugarCRMs mobile app is built for reps like youalways moving, always juggling tasks, and needing instant access to everything without wasting time. Heres how the app helps you stay productive, even when youre offline, in between meetings, or prepping in the parking lot.

Sales 26

Sales Data Entry Manufacturing CRM 26