ECXO

NOVEMBER 11, 2024

Building Customer Loyalty Through Strategic Distribution Initial assumption: If you have read my previous articles, you know that I defend the concept of H2H business relationships, but I am using the term B2B in this article to specify a route-to-market strategy. In the dynamic world of business-to-business (B2B) organizations, the role of the sales team has undergone a thrilling transformation!

Customer Loyalty 328

Customer Loyalty B2B Sales Customer Satisfaction 328

The Belding Group

NOVEMBER 11, 2024

Mental Conditioning For The Workplace New research is popping up with disturbing regularity to remind us how increasingly stressful our lives are becoming. It affects our relationships with coworkers, our performance on the job and our lives at home. How can you defend yourself against stressful situations? One of the best ways is to […] Shaun Belding | www.shaunbelding.

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Execs In The Know

NOVEMBER 11, 2024

Imagine banking that feels as natural and intuitive as sending a text. In today’s fast-evolving world of finance, customer experience (CX) is redefining how we bank. Neo Financial , a Canadian challenger bank, is shaking up a centuries-old industry. If you’re interested in learning how one of Canada’s most innovative financial institutions prioritizes customer-centricity and uses cutting-edge tech to solve customer pain points, Shannon Burch, Vice President of Experience at Neo Financial ,

Finance 52

Finance Artificial Intelligence Innovation Touchpoint 52

InteractionMetrics

NOVEMBER 11, 2024

Is your survey a customer listening vehicle? Or could it be improved? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that if you’re considering how to improve surveys, a survey audit is the first step toward excellent survey design. The audit ensures your questions are sufficiently powered to achieve robust insights—and without a doubt, you need smart insights to steer your company!

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction