Lumoa

FEBRUARY 27, 2025

Lumoa Product News for February 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Changing where + buttons live in the UI Starting on March 3rd, we are going to be changing where certain buttons are placed in the UI.

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PeopleMetrics

FEBRUARY 27, 2025

So, youve launched a relationship survey, set a CX baseline, and now youre ready to dive into transactional VoC. Congratulations! This is where VoC starts driving serious business resultsreducing churn, improving social reviews, and even generating new leads. The natural instinct? Go big. Implement a full-scale, omnichannel transactional VoC program across every touchpoint.

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Lumoa

FEBRUARY 27, 2025

Lumoa Product News for January 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Better translations and Topic logic is now available! You can now request to have our new Translation Engine and our new Topic Modeling AI.

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Intercom

FEBRUARY 27, 2025

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless. Traditional support systems have struggled to meet such high-pressure demands at scale, which causes frustration for players and potential drop-off as they move on to find better experiences elsewhere.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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The DiJulius Group

FEBRUARY 27, 2025

Podcast Summary: In this episode, Denise Thompson and John DiJulius discuss John’s evolution of customer service and leadership. They explore the importance of developing future leaders, the challenges of maintaining a consistent customer experience, and the need for empathy and people skills in today’s workforce. John shares insights from his journey in building The DiJulius.

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Intercom

FEBRUARY 27, 2025

A deep dive into our 2025 Customer Service Transformation Report In this episode of The Ticket, Ruth O’Brien , Senior Director of Automated and Proactive Support at Intercom, joins Bobby Stapleton , Senior Director of Human Support at Intercom, to break down key insights from Intercoms 2025 Customer Service Transformation Report. They unpack how AI is reshaping support teams, driving efficiency, and elevating customer experiences.

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Gainsight

FEBRUARY 27, 2025

At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. Thats why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents.

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PeopleMetrics

FEBRUARY 27, 2025

Starting a VoC program can feel overwhelming. This was true in 2017 when I wrote Listen or Die and is still true in 2025. Many organizations rush into transactional surveys, measuring individual touchpoints without first understanding the bigger picture. Thats why I always recommend beginning with a relationship surveyit gives you a clear baseline of customer sentiment, highlights which touchpoints need attention, and builds momentum for your CX efforts.

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