ECXO
MARCH 15, 2024
The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle.
Futurelab
MARCH 15, 2024
#NoBullshitCX #20yearsFuturelab “Question (almost) everything.” Are you innovating “a faster horse”?A few years ago, I worked with the world leader in logistics supplies. They wanted to refresh their innovation process. Until then they typically interviewed all their customers once a year with a 200-question-long survey and held co-creation sessions with some of them.
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CX Network
MARCH 15, 2024
CX Network's top 50 people making an impact on customer experience
Customer Think
MARCH 15, 2024
When I was an undergrad at The University of Colorado Boulder, I went back and forth when it was time to declare a major. I was one of the many students who selected undecided at the beginning of my freshman year. That said, my favorite class freshman year was Macro Economics.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Squawk Point
MARCH 15, 2024
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult , particularly when customers don’t know what they want. Do Customers Want Cameras? I found a story in an old 1990s textbook ( The Leader’s Handbook ). It goes like this: Konica Cameras had a problem: they wanted to develop a breakthrough camera that would grab the market, but the feedback they were getting from customers
Customer Think
MARCH 15, 2024
Value. It’s become a buzzword of little…value. What does it mean to B2B buyers? Often, companies think of value in relation to their business — more so than for their customers. They think it lives within the features of their products. As marketers, we’re told our content and buyer experiences must deliver value.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 15, 2024
Telling your prospects to buy from you is like trying to take a cat for a walk. They’ll stay rooted in position and won’t budge and the more you try to push them towards you, the more intractable your prospects will be.
Gainsight
MARCH 15, 2024
Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses.
Customer Think
MARCH 15, 2024
Over the course of my life and my career, I’ve been a part of a lot of teams. While all of these groups espoused their “values” as these overarching, altruistic shared principles, only a select few actually embodied them.
Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
MARCH 15, 2024
Struggling to cut through the online noise and make your brand stand out? You’re not alone. In this data-driven era, customer feedback is your golden ticket to building trust, loyalty, and an online presence that shines brighter than you could even imagine.
SurveySensum
MARCH 15, 2024
Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.
Customer Think
MARCH 15, 2024
Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly.
Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Customer Think
MARCH 15, 2024
Online reviews have become popularized to the point of becoming an integral part of the commercial landscape. Fewer and fewer purchases are made ‘blind’ or without the consumer first consulting the views and experiences of other shoppers.
DMG Consulting
MARCH 15, 2024
Is Outbound Dead? Donna is tackling the topic of outbound’s place in the contact center and how it’s very much alive. The post Is Outbound Dead? appeared first on DMG Consulting.
Customer Think
MARCH 15, 2024
Ryan Thomas, the sales VP of Elastic, Americas, shares his insights on effective leadership, team motivation, and driving business growth. He emphasizes the importance of inspiring and motivating teams, aligning individual success with the company’s vision, and making data-driven decisions.
Customer Think
MARCH 15, 2024
Are you a social media marketer or a content creator? Well, in that case, you need to know the top social media trends for 2024. Having a good understanding of what’s trending in the market is essential to stay ahead of the curve.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
MARCH 15, 2024
Image by Tingey Injury Law Firm on Unsplash Establishing a solid internet presence is vital in the modern business environment, particularly for law firms. With potential clients using online platforms to find legal services, maintaining a solid online presence is a pivotal success factor.
Customer Think
MARCH 15, 2024
Podcast Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk.
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