ECXO
MARCH 15, 2024
The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle.
Futurelab
MARCH 15, 2024
#NoBullshitCX #20yearsFuturelab “Question (almost) everything.” Are you innovating “a faster horse”?A few years ago, I worked with the world leader in logistics supplies. They wanted to refresh their innovation process. Until then they typically interviewed all their customers once a year with a 200-question-long survey and held co-creation sessions with some of them.
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CX Network
MARCH 15, 2024
CX Network's top 50 people making an impact on customer experience
Customer Think
MARCH 15, 2024
When I was an undergrad at The University of Colorado Boulder, I went back and forth when it was time to declare a major. I was one of the many students who selected undecided at the beginning of my freshman year. That said, my favorite class freshman year was Macro Economics.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
Customer Think
MARCH 15, 2024
Value. It’s become a buzzword of little…value. What does it mean to B2B buyers? Often, companies think of value in relation to their business — more so than for their customers. They think it lives within the features of their products. As marketers, we’re told our content and buyer experiences must deliver value.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 15, 2024
Telling your prospects to buy from you is like trying to take a cat for a walk. They’ll stay rooted in position and won’t budge and the more you try to push them towards you, the more intractable your prospects will be.
DMG Consulting
MARCH 15, 2024
Is Outbound Dead? Donna is tackling the topic of outbound’s place in the contact center and how it’s very much alive. The post Is Outbound Dead? appeared first on DMG Consulting.
Customer Think
MARCH 15, 2024
Over the course of my life and my career, I’ve been a part of a lot of teams. While all of these groups espoused their “values” as these overarching, altruistic shared principles, only a select few actually embodied them.
Zonka Feedback
MARCH 15, 2024
Understanding customer needs and preferences has always been at the core of successful businesses. Voice of Customers plays a crucial role in collecting customer feedback, understanding their needs, and expectations, and working in the direction of fulfilling them.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
MARCH 15, 2024
Struggling to cut through the online noise and make your brand stand out? You’re not alone. In this data-driven era, customer feedback is your golden ticket to building trust, loyalty, and an online presence that shines brighter than you could even imagine.
Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.
Customer Think
MARCH 15, 2024
Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly.
SurveySensum
MARCH 15, 2024
Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
Customer Think
MARCH 15, 2024
Online reviews have become popularized to the point of becoming an integral part of the commercial landscape. Fewer and fewer purchases are made ‘blind’ or without the consumer first consulting the views and experiences of other shoppers.
Customer Think
MARCH 15, 2024
Ryan Thomas, the sales VP of Elastic, Americas, shares his insights on effective leadership, team motivation, and driving business growth. He emphasizes the importance of inspiring and motivating teams, aligning individual success with the company’s vision, and making data-driven decisions.
Customer Think
MARCH 15, 2024
Are you a social media marketer or a content creator? Well, in that case, you need to know the top social media trends for 2024. Having a good understanding of what’s trending in the market is essential to stay ahead of the curve.
Customer Think
MARCH 15, 2024
Image by Tingey Injury Law Firm on Unsplash Establishing a solid internet presence is vital in the modern business environment, particularly for law firms. With potential clients using online platforms to find legal services, maintaining a solid online presence is a pivotal success factor.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Customer Think
MARCH 15, 2024
Podcast Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk.
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