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Are you losing customers without knowing why? In this episode, Stacy Sherman and Tzachi Ben-Sasson explore how Voice of Customer programs help businesses retain customers, boost loyalty, and drive long-term revenue growth. The post Why Customers Leave: How Voice of Customer Drives Retention appeared first on Doing CX Right.
Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. And honestly, those raw numbers? They’re just the tip of the iceberg. They don’t tell the real story. They’re just ingredients waiting for a chef. And as CX leaders, we’re the chefs.
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