ECXO
APRIL 29, 2024
posts header on ECXO The Eternal Search for the Silver Bullet in CX Let’s embark on a journey, a quest if you may, in the eternal search for the silver bullet in CX to solve all problems at once. It’s a fascinating tale of desire, aspiration, and constant innovation. So, grab a cup of your favorite beverage and get comfortable as we embark on this exploration!
The DiJulius Group
APRIL 29, 2024
Using Customer Journey Mapping to Create Your Brand’s Signature Experience What is a Customer Journey Map, and why do you need one? Discover the importance of a customer journey map and how to build one, plus examples and templates to create your own. A well-thought-out customer journey map will enable you to establish a signature. Read Full Article The post Customer Journey Map appeared first on The DiJulius Group.
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ECXO
APRIL 29, 2024
he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series — Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest Lynn Hunsaker, CCO at ClearAction Continuum. Join us on May 15th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Subscribe here: [link] The European Customer Experience Organization (ECXO) is an Open Access CX professional business network: Become a member here: [link] Want to learn more about CX ROI?
Execs In The Know
APRIL 29, 2024
Employee engagement isn’t just a nice-to-have; it’s a critical component of a company’s success. As the workforce becomes increasingly diverse and the competition for top talent intensifies, brands are reimagining how they cultivate a vibrant, motivated, and committed workplace. The secret? It’s not just about perks and paychecks. It involves a deeper, more strategic approach.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Heart of the Customer
APRIL 29, 2024
Building Your Customer Experience Dream Team Starting Out As the leader of a customer experience team, you want your team to be the best it can be. But what makes some teams rise above the rest? What can you do to truly unlock your business’s potential? And most importantly: how can you prove your success? […] The post From Vision to Execution: Building Your Customer Experience Dream Team appeared first on Heart of the Customer.
Futurelab
APRIL 29, 2024
#NoBullshitCX #20yearsFuturelab “Ask stupid questions.” Einstein famously remarked, “Insanity is doing the same thing over and over and expecting different results.”A US newspaper publisher reminded me of this quote when they contacted us, a European company, to help them navigate industry disruptions. Why us? Apparently, a streak of nigh-identical US strategy consultants failed to deliver any results.
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