Customer Think

SEPTEMBER 16, 2023

As a CEO, the weight of the world rests on your shoulders. The pressure to generate growth, meet stakeholders’ expectations, and deliver outstanding results can be overwhelming. In the pursuit of success, effective strategy execution has become more critical than ever before.

81

81

Beyond Philosophy

SEPTEMBER 16, 2023

A podcast listener is in a pickle! Catherine wants to establish that her firm is known for low prices. However, she wants their reputation to avoid seeming cheap or low quality. Cheap and low quality is brand promise few firms want to make. However, many brands want to have a reputation for low prices and high quality. Unfortunately, this brand promise is challenging to get right.

Start-ups 78

Start-ups Customer Experience 78

Customer Think

SEPTEMBER 16, 2023

Building a strong company culture is critical for success in the fast-paced realm of startups. The life of startup leaders revolves around spending hours meeting with potential customers and investors. But as your business and employee base grow, don’t neglect to set time and energy aside to foster your startup culture.

72

72

Help Scout

SEPTEMBER 16, 2023

There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.

CRM 45

CRM 45

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

SEPTEMBER 16, 2023

Encouraging debate is often one of the best ways to sort out options and to plan the best plan path forward. Over the years I played with several key questions with my clients, keynote presentations, and workshops, as well as my three books1.

CX 61

CX Customer Experience Contact Center 61

Customer Think

SEPTEMBER 16, 2023

I’ve been toying with an idea recently: Tell my clients to simply stop doing VoC. Yes, I realize that sounds kind of controversial. But as opposed to my usual way of doing things, that’s not why I suggest this. In fact, I’m only (partly) sort of kidding anyway. But here’s my reasoning: Brands sometimes spend [.

VOC 59

VOC 59

Customer Think

SEPTEMBER 16, 2023

As one of the titans in the sports industry, Nike deeply understands how to create an extraordinary customer experience to connect with its consumers on an exceptionally personal level.

Sports 49

Sports CX Customer Experience Customer Loyalty 49

Customer Think

SEPTEMBER 16, 2023

As the business landscape continues to evolve, small business owners, and salespeople find themselves facing critical decisions that can shape the future of their financial and business future Is raising your prices the right move? What types of investments should you be making in your business that will attract more customers and increase ROI?

Sales 45

Sales 45

Customer Think

SEPTEMBER 16, 2023

You need a reliable website to transform your online business idea into reality and achieve your goals. However, the lack of coding expertise may hold you back. Not to worry, though. Possessing an exceptional website that you can maintain and update is entirely feasible.

Technology 45

Technology Technology 45

Customer Think

SEPTEMBER 16, 2023

Businesses have a responsibility to protect their customers’ data. And with the increasing amount of information being created, captured, copied, and consumed, customers are taking their data more seriously than ever before. Customer data is basically any information that you collect from those you do business with.

Technology 45

Technology Technology 45

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC