Adrian Swinscoe

MARCH 26, 2025

Todays podcast is a three-parter and features interviews with Zig Serafin, Brad Anderson and Isabelle Zdatny that I conducted at Qualtrics recent X4 2025: The Experience [] The post The art and the science of listening Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics first appeared on Adrian Swinscoe.

Voice of the Customer 147

Voice of the Customer Artificial Intelligence Customer Experience Management AI 147

The Success League

MARCH 26, 2025

By Whitney Littlewood You did it. You landed the promotion. Youre officially a CS leadersteering a team, driving strategy, and making an impact. Customer Success leadership is often positioned as the next logical step for high-performing CSMs. Youve built strong relationships, driven retention, and proven your ability to make customers successful. Leadership should be the natural evolution, right?

Finance 52

Finance Sales Start-ups Engineering 52

Hodusoft

MARCH 26, 2025

The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. They also made prices so competitive that they gave their brick-and-mortar counterparts a run for their money! However, what do you think is the most important element for e-commerce companies?

E-commerce 52

E-commerce Contact Center Omnichannel Net Promoter Score 52

SurveySensum

MARCH 26, 2025

Still tagging open-ended feedback on spreadsheets? Thats so 2000s! Get it automated! Curious? Lets scroll down! What is Text Mining? Text mining is the process of the analysis and making sense of thousands of pieces of feedback, uncovering sentiments, patterns, pain points, etc, in mere minutes. From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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