ProProfs
JUNE 14, 2013
'ProProfs Training Maker recently won the Academics’ Choice Smart Media Award 2013 for excellence in online education and training. The coveted award is an insignia of eminence, in providing quality education through mind building media and toys, granted by the Advisory Board of Academics’ Choice comprising of academicians from prestigious institutes such as Princeton and Harvard.
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JUNE 10, 2013
'Plato said knowledge is the food of the soul. For companies aiming to engage intelligently with their customers, knowledge is the appetizer, main course, and dessert. Without knowledge about their customers, companies can''t understand their needs, preferences, or buying histories and therefore are unable to deliver the most optimal service strategies as a result of that deficit.
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ProProfs
JUNE 19, 2013
'A while back we introduced the skip and go back feature , using which you can allow learners to skip a certain quiz question or go back to a previous one. Building on it we have released yet another feature – Optional Questions, which provides you greater flexibility while creating a quiz. With the new “Optional Questions” feature you can exercise greater control while creating quiz questions by either making all the questions optional or mandatory for learners to answer, dur
ProProfs
JUNE 12, 2013
'We are delighted that ProProfs Reviews have been pouring from all corners of the web. The recent one is from Get App – “the #1 independent Cloud Apps Marketplace that helps businesses to discover, compare, review and purchase the best B2B apps” We would like to share this awesome review of our online training software with you and would love it if you could share your ProProfs experience by commenting on the article.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
ProProfs
JUNE 6, 2013
'We recently added a new feature which helps you provide valuable feedback to the essay answers of your students. Now, you can make a personalized comment to the essay answers of students, which helps them improve their understanding of a particular topic. Earlier we had introduced the essay grading feature, which allowed you to easily assign points to essay question types.
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JUNE 2, 2013
'Sometimes employees do stupid things that negatively affect the customer experience. And sometimes the leadership of those companies can flip a potential disaster into a positive public relations coup, gaining positive customer sentiment as a result. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
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JUNE 18, 2013
'Just as brands need consumers to purchase their goods and services to stay afloat in today''s competitive market, social networks would be nothing more than online ghost towns without the people who populate these pages with their thoughts and experiences. But, while social media offers consumers an outlet for their opinions, such channels also open up the opportunity to build relationships that exist beyond the company''s traditional offerings and cultivate the strong trust and loyalty behind
1 to 1
JUNE 11, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
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JUNE 14, 2013
'Firms crave differentiation. But the truth is that even companies with dedicated time and budget for customer experience innovation focus most of their efforts on two things - whatever their competitors are doing and whatever the latest technology enables them to do. When companies blindly add shiny new features or trendy technologies to their mix of customer experiences, they''re innovating just for innovation''s sake.
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JUNE 27, 2013
'Way back in January I spoke at the Luxury FirstLook conference put on by Luxury Daily in New York (a terrific event, by the way). Several of the other speakers intrigued me. One, in particular, gave a speech that I immediately wanted to bring to attendees at our own Customer Experience Forum: John T. A. Vanderslice, the global head of luxury and lifestyle brands at Hilton (those brands being Waldorf Astoria and Conrad).
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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JUNE 25, 2013
'Marketers and IT professionals constantly express their concern over Big Data, yet they neglect to realize that consumers are being bombarded by information, as well. From Facebook and Twitter, to email and text messages, the average human cannot seem to escape the ever-present flow of words and images. Whether we''re reading articles or watching YouTube videos, one bit of content usually trickles into another until we have distanced ourselves so far from our initial intent that we cannot even
1 to 1
JUNE 13, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
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JUNE 20, 2013
'Social media has changed the way we communicate. It has also altered the way we get information from our peers rather than the more official channels. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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JUNE 18, 2013
'1to1 Media''s Tom Hoffman speaks with Larry Freed, President and CEO of ForeSee, about the company''s impetus for developing the Word of Mouth Index and the business benefits it can provide to companies that use it. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
1 to 1
JUNE 11, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
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JUNE 27, 2013
'Customers'' buying journeys have changed from the linear ones of the past. Instead, many customers are hopping from on channel to another while considering a purchase. In fact, it has become very common for a customer to start the buying journey online, researching a product or service and making a shortlist of companies he is interested in doing business with.
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JUNE 21, 2013
'When I talk to people at automotive companies, they''re always interested in what Audi is doing. In part, because Audi is Volkswagen Group''s (VW Group''s) main profit driver, contributing about 40 percent to VW Group earnings. And in part it''s because when you talk to Audi owners -- like John Vanderslice, global head of Hilton''s luxury and lifestyle brands -- you get an earful of how much they love the brand.
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JUNE 16, 2013
'I spent the past two days at the Corporate Social Media Summit in New York City, hearing from companies like Dunkin'' Donuts, Chobani, Adobe, General Mills and others about how they have built and continue to build their social media strategies. While every speaker provided insight on how to maximize each social channel- what made my heart skip a tweet was Adobe Director of Strategy Jeff Feldman''s concept that social doesn''t equal social networks.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
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JUNE 4, 2013
'I recently came across an interview with Amazon Chairman and CEO Jeff Bezos, in which he was quoted this: "What''s dangerous is not to evolve.You have to have a willingness to fail. It''s not enough to just listen to customers; you have to invent on their behalf.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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JUNE 25, 2013
'1to1 Media''s Tom Hoffman speaks with Alan Trefler, the founder and CEO of Pegasystems about his forthcoming book entitled "Customerpocalypse" where Trefler describes an emerging generation of customers who want to control the conversation with companies and how the empowered customer poses a real threat to the future viability of many organizations.
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JUNE 7, 2013
'Though many companies are product or service driven, customers remain at the heart of every operation. In most instances, consumers have numerous options when it comes to the companies they interact with, and in today''s increasingly competitive market, price no longer reigns as the deciding factor--customer service trumps all. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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