ProProfs
FEBRUARY 15, 2013
In a recent article published by CBS News , one of the biggest broadcasting networks in United States, ProProfs CEO Sameer Bhatia shared some rare insights and tips on online training. In the article, Sameer pens down some excellent tips on how businesses and trainers can “maximize the benefits of an online training program “ How to make the most of an online training program.
Fonolo
FEBRUARY 7, 2013
UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. Most callers will begin subconsciously rating their customer experience from the beginning of the interaction, regardless of the channel; phone, web, social media, or mobile app.
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ClearAction
FEBRUARY 25, 2013
Is Your Marketing Organization Ready to Change its MO? Gary Katz. It can sometimes be difficult to determine whether your company is ready to implement Marketing Operations. As described in 7 Deadly Sins of Marketing (previous blog post), Marketing Operations (MO) is an emerging discipline with the potential to significantly increase performance and accountability in complex marketing organizations.
Customer Service Training
FEBRUARY 18, 2013
What makes good training material?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
ProProfs
FEBRUARY 25, 2013
One of the guiding principles at ProProfs has been to make it easier for everyone to access online education. What started as a idealistic dream has now become a reality, as today ProProfs Quiz Maker is one of the largest online quiz libraries, with over 3 million free quiz templates. The credit goes to our millions users who create thousands of quizzes daily.
ProProfs
FEBRUARY 21, 2013
Technorati – world’s 3rd largest blog property, recently published an article in which ProProfs was lauded for changing education by introducing innovative ways of creating and administering online education and training. We feel honored to have been mentioned by Technorati, alongside Google + and Screencast, as part of the Massive Open Online Courses (MOOC) movement, which is an initiative to harness technology for making knowledge and learning more accessible to the public.
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