10 Keys to PCI Compliance in the Call Center
Callminer
APRIL 17, 2014
Failing to protect customer privacy can result in serious fines and reputation issues. Here are 5 keys to PCI compliance in the call center.
April, 2014
207 
The Conflicting Nature of Customer Service
Win the Customer
APRIL 14, 2014
'Bad service happens because there’s an inherent disconnect between the expectations of the customer and the demands of the call center.
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Trending Sources
Why Great Customer Service Isn’t Enough to Be Customer-Centric
PeopleMetrics
APRIL 2, 2014
'I recently sent out a pitch on HARO (Help A Reporter Out). If you haven’t gotten on the HARO bandwagon, you’re missing out. It is a fantastic network of news sources with journalists and expert opinions. And everyone’s technically an expert in something. So pro-tip: you sign up, you benefit. Last week I wrote on a bad customer service example in social media, " How To Disappoint Customers on Social Media: A Cautionary Twitter Tale " and was interested in exploring what custome
Dr. Fayez gives ProProfs Training Maker top scores for its excellence and simplicity
ProProfs
APRIL 23, 2014
'Name: Dr. Fayez Al Farhan . Job Title: Founder & President of MBDLE. Website: www.mbdle.com . Location: Saudi Arabia .
From Start to Scale: Driving Growth Through Seamless Payments Implementation
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Should You Socialize Your CEO?
1 to 1
APRIL 16, 2014
'From Facebook and Twitter, to Instagram and Pinterest, social media continues to prove it''s not just some trend, but also an emerging platform for individuals and brands to connect and converse. But, as social media expands into an enterprisewide initiative, more companies beginning to consider to pros and cons of bringing their CEO into the mix. While many feel this step would bring an added human element to their business, others worry that exposing their CEO to public scrutiny may backfire.
Customer Service Week
Customer Service Training
APRIL 10, 2014
Customer Service Week; Celebrate the purpose of the work that you do helping customers
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Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
More Trending
Service is Only as Strong as Your Strongest Link
Win the Customer
APRIL 21, 2014
'We all have weaknesses we''re trying to fix. But is a slight improvement in an area of weakness making the greatest impact to your service experience?
The Best Way to Encourage Customer Trust from the Inside Out
PeopleMetrics
APRIL 8, 2014
'In order to deliver a good customer experience, a company must first be customer-centric. Last week I wrote on the nuances of customer service and customer-centricity in “ Why Great Customer Service Isn’t Enough to Be Customer-Centric ” For those who are not reading my every post with rapt attention, I used the HARO (Help A Reporter Out) service to put out an APB for customer-centric companies to learn from.
6 Questions to Ask When Evaluating Speech Analytics Software
Callminer
APRIL 10, 2014
Investing in speech analytics software is a big decision. Check out these 6 questions to help you find a solution to suit your needs.
Using Speech Analytics to Improve Sales Effectiveness for Agents
Callminer
APRIL 2, 2014
For performance marketers, the contact center plays a crucial role. Here are 3 ways speech analytics can improve agent performance in sales-based call centers.
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Build the Next Customer Experience Wonder of the World
Win the Customer
APRIL 7, 2014
'You don''t need notoriety. With persistence, teamwork, efficiency, effectiveness and individual responsibility have proven time and again to accomplish unfathomable tasks.
Technology For Personalized Service In Non-Personal Customer Interactions
Win the Customer
APRIL 1, 2014
'Why do customers still hold on to the need to for a human-to-human interaction, even when the information available with technology is much more abundant and accurate than relying solely upon a human being?
Enhancing the Customer Experience For Successful Sales Lead Generation
Win the Customer
APRIL 3, 2014
'Some organizations thrive, and it’s usually because of high performing sales and service teams being closely aligned around a clear customer experience.
3 Practical Tips for Streamlining Your Business Processes
Win the Customer
APRIL 10, 2014
'Focus on working smarter, not harder. Three tips can help you streamline your business and work cost effectively without cutting corners that impact your customers.
Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Five Actions to Increase Customer Loyalty in 2014
1 to 1
APRIL 21, 2014
'April is Customer Loyalty Month, a great time for companies to take inventory of the best practices, processes, and metrics around how they''re engaging with customers across the enterprise in an effort to boost their loyalty. Here are five action items to help increase your company''s customer loyalty in 2014. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
How to Lose a Customer in 10 Days
1 to 1
APRIL 2, 2014
'Not too long ago, in an AT&T store pretty close by, a young woman (me) and her mother (mine) watched their loyalty die. Though rarely a problem in the decade that''d passed, one awful experience led us to leave them at last. Our story begins on one chance Saturday night, the innocent moment that triggered our eventual flight. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Content Marketers Must Keep Customer POV in Mind
1 to 1
APRIL 30, 2014
'Content may be "king" to some, and "queen" to others, but as this emerging marketing strategy continues to occupy the minds of professionals across industries, one may soon argue that content represents the entire royal family. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Is Improving The Customer Experience a Moral Imperative?
1 to 1
APRIL 18, 2014
'When I ask government employees why improving customer experience (CX) is so important, I often hear a version of the same answer: "It''s the right thing to do." But I''m not about to take an easy answer like that at face value, so I dig deeper. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Making the Customer Experience Easy
1 to 1
APRIL 8, 2014
'Think about the companies that you like best. What sets them apart? Do they make it easy for you to transact with them? I recently had a set of highly aggravating experiences with a bank that I use that left me shaking my head at the lack of thought that was put into its customer experience processes for enrolling in an electronic payment system. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Taking Customer Service Beyond the Four Walls of the Contact Center
1 to 1
APRIL 29, 2014
'If you stop and think about it for a moment, we''re witnessing some dramatic changes as to how customer service is being delivered. For starters, today''s omnichannel customers are prompting companies to provide support across any and all of the touchpoints they use. Who would have expected even a few years ago that roughly one-third of enterprise companies would have dedicated handles for Twitter support?
Starwood's Rules for Social Listening
1 to 1
APRIL 13, 2014
'Digital and social trends are the key factors driving the evolution of retail marketing today. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Applying the Art and Science of Integrated Marketing for the Modern Marketer
1 to 1
APRIL 11, 2014
'Far too long ago to mention, I listened attentively as my marketing professor elucidated the Four P''s of marketing. It was a different world then; smartphones and tablets weren''t en vogue, virtual events and Spreecasts didn''t exist, and Facebook and Twitter were rarely used for business. Magazines and newspapers flourished and face-to-face events reigned.
eCommerce in 2025: How Customer Experience Drives Online Retail Success
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Are Your Customers Tuning In or Tuning Out?
1 to 1
APRIL 15, 2014
'There''s a ton of information that customers share with companies that can - and should be - used to develop more personalized, relevant, and contextual engagement with customers at the right time and in the right channel. Drawing on a full range of customer data has become a business imperative for marketers, particularly as customized content and messaging is needed to engage today''s finicky, highly mobile customer.
Learn How to Wow Your Customers From a Customer Service Leader
1 to 1
APRIL 28, 2014
'The best kind of experience a customer can have is one in which a company can meet her need or solve her problem completely effortlessly, without having to jump through hoops or overcome obstacles. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
How To Build A Customer-Centric Culture
1 to 1
APRIL 4, 2014
'In my recent report for Forrester, "How To Build A Customer-Centric Culture," I describe how customer experience professionals use three tools to embed customer focus in their organizations: There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Does Your Company Pass the $20 Customer Trust Test?
PeopleMetrics
APRIL 23, 2014
'Customer trust is a topic that we are seeing in more and more of our clients’ customer feedback data. We have learned that customers define trust in two ways: The firm conviction in the reliability of an organization’s services and. The belief that they have your best interests in mind. If we get trust right there are great benefits to be realized including undying loyalty to the brand and positive word-of-mouth.
How to Easily Navigate Crypto Accounting in the Web3 Era
Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead
Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively
The First Commandment of Customer Loyalty: Know Thy Customer
1 to 1
APRIL 22, 2014
'April represents a confluence of events. Not only is it Customer Loyalty Month. It''s also the tail end of the Passover and Easter holiday weeks which, in the U.S. anyway, includes an annual rite of passage: a network broadcast of Cecile B. DeMille''s "The Ten Commandments." Forgive me for mixing religion with customer experience, but since I still have Charlton Heston on the brain, it inspired the following headline for this post.
Email Marketing Continues to Evolve -- No Foolin'!
1 to 1
APRIL 1, 2014
'As Gmail turns 10 today, it''s a reminder of how many of us continue to remain reliant on email for work and for interpersonal communications. And even though other digital channels such as Facebook, Twitter, and LinkedIn have continued to gain prominence, we''ve also seen email marketing adapt and evolve. For instance, half of consumers now read emails only on their mobile devices, demonstrating the growth of mobile email, open rates, and conversion, according to Yesmail Interactive''s most re
Addressing the Needs of Always Addressable Customers
1 to 1
APRIL 10, 2014
'When was the last time you left your home or office without your mobile phone? And more importantly, did you continue on your way, or did you turn back to get your smart device? There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Surviving the Amazon Effect
1 to 1
APRIL 24, 2014
'Recently I went to one of my favorite stores in Manhattan with the aim of making a couple of purchases. But when I got to my destination, I found a padlocked door and barred-up windows. Another store had bitten the dust. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
7 Essential Criteria for Choosing the Right Payments Partner
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
In this webinar, Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms, will dive into the 7 must-have criteria for evaluating payments partners, helping you maximize both efficiency and the long-term value of your investment. From assessing technology capabilities to leveraging business development opportunities, this session will give you a clear, actionable strategy to select the right partner for scaling your business.
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