Adrian Swinscoe
JULY 17, 2023
This is a guest post from Ben Mercer at Leisure Lakes Bikes. The Tour De France, which sees its 110th outing this summer (July 1-23), has […] The post Microexcellence: What can marginal gains and the Tour de France teach us? first appeared on Adrian Swinscoe.
Callminer
JULY 19, 2023
Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.
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eglobalis
JULY 19, 2023
From here to affinity – how to build customer centricity in professional services The post From here to affinity – how to build client centricity in professional services appeared first on Eglobalis.
ECXO
JULY 21, 2023
We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
JULY 20, 2023
Introduction In the competitive eCommerce world, capturing your audience’s attention is vital. With countless brands vying for their attention, how can you stand out from the crowd and make a lasting impression? The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience.
Callminer
JULY 17, 2023
Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
ECXO
JULY 21, 2023
Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. We are thrilled to have three incredible panelists, Robert Neuwirth , Jörg Reinnarth , Michael Obermaier , and our facilitator, Nicolette Wuring.
Customer Think
JULY 18, 2023
Thankfully, not many people are familiar with the condition when you realize that a force majeure situation can happen that you’ve never been in, you have over 350 people on staff, and you’re committed to over 200 clients at a time.
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.
C3Centricity
JULY 20, 2023
It’s time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be […] The post From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight first appeared on c3centricity.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Lumoa
JULY 17, 2023
Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point!
Customer Think
JULY 17, 2023
Did you know that a strategically planned email marketing campaign can yield an ROI of up to 4400%? This makes email marketing one of the most effective marketing tactics to reach out and connect with your customers.
Beyond Philosophy
JULY 15, 2023
Have you ever noticed how many vitamin options there are at a drug store? If not, you should know there are hundreds. It is bloody overwhelming. All these vitamins got us thinking about differentiation. If your product isn’t that different from another, like a B-12 vitamin, how do you differentiate yourself from the competition? Vitamin companies are not alone here.
Comm100
JULY 20, 2023
In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad. While there are dangers to ChatGPT , there are also many ways that it can be used to schools’ advantage.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Fonolo
JULY 20, 2023
Call-backs are an excellent tool that can benefit both customers and businesses – when they’re designed and implemented correctly. It’s important to understand that call-back products using algorithms and estimated wait times often come up short, leaving customers waiting on hold a second time. Fonolo Saves Credit Union from Cisco Call-Back Chaos Superior call-back technology does the job right: smooths out call spikes, keeps customers off hold, and offers reliable, real-time
Customer Think
JULY 20, 2023
There’s a sweeping generational shift happening across the paid media and advertising space—and it’s been a brutal revelation for marketers.
ClearAction
JULY 20, 2023
Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. AI is hot. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.
DMG Consulting
JULY 19, 2023
Donna Fluss provides insight on quantifying benefits for a contact center technology investment Donna Fluss July 19, 2023 There’s not one answer to this common question since it varies from company to company. Hear what Donna thinks is of critical importance when considering the quantification. The post Donna Fluss provides insight on quantifying benefits for a contact center technology investment appeared first on DMG Consulting.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
SurveySensum
JULY 21, 2023
Acquiring a new customer can cost you 5-7 times more than retaining an old one. And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base.
Customer Think
JULY 21, 2023
As a manager or business owner, it’s essential to recognize the value of your employees and create an environment where they feel appreciated and valued. When employees feel undervalued, it can lead to decreased morale, productivity, and ultimately, higher turnover rates.
Zonka Feedback
JULY 21, 2023
Are you struggling to make sense of your survey response data? Learn how to analyze your survey results and leverage Customer Feedback data to make effective business decisions. Customer Feedback is an essential element for every business that helps them to serve the customers in the best possible way and foster Customer Satisfaction. Customer Feedback Surveys are the best way to collect feedback from your customers.
CX Network
JULY 21, 2023
IKEA and Sprinklr share insights on evolving to provide customers with what they need
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
CallCare
JULY 21, 2023
AI isn’t just a hot topic right now across the customer service industry; it’s the topic. The rapid advancements in this technology seen over recent years have taken many businesses by surprise, leaving them unsure how best to harness its power without experiencing the problems that AI can undoubtedly cause if it’s not used wisely. In this post, we outline exactly what AI is, why it’s important and how you can use it to enhance the customer experience.
Customer Think
JULY 21, 2023
The metaverse holds the promise of substantial reductions in carbon emissions, whether through the substitution of physical goods with digital ones, replacing real-world presence with virtual interactions, or digital twins that will help us optimise the physical world — from the planet to individual humans.
Zonka Feedback
JULY 21, 2023
Looking for ways to delight your online buyers? Here are some customer service stratgies that online retailers can implement to improve their overall customer experience. In the world of eCommerce, where endless virtual aisles provide buyers with an array of choices at the click of a button, customer service has emerged as a strong differentiator. Today, every online retailer knows that it takes more than just a beautiful website and stunning products to convert modern shoppers.
SixteenVentures
JULY 20, 2023
Any seasoned leader in Customer Success knows that balancing the right resources and setting the proper groundwork is crucial to effective customer management. As a newly appointed head of Customer Success, you might be asking yourself, “What should I consider when allocating customers to my CSMs?” While seemingly straightforward, there are many layers to this […] The post Unlocking Potential: How to Allocate Customers to CSMs appeared first on Customer-centric Growth by Lincol
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
SurveySensum
JULY 20, 2023
Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. So, I asked a salesperson to help me. To my dismay, they informed me that they don’t have size 32 in-store. However, they suggested that I scan the product QR code on their online app.
Customer Think
JULY 21, 2023
Years ago, I wrote an article that was syndicated on the Business2Community site. In that article, I mentioned the importance of proper employee onboarding. Someone commented on the article with outrage, saying that I was making up new words and that t.
MyCustomer Experience
JULY 20, 2023
I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking.
Zonka Feedback
JULY 19, 2023
Looking for a more powerful and comprehensive alternative to Hotjar? Here are some of the most powerful Hotjar alternatives you can switch to in 2023! When it comes to analyzing user behavior, optimizing conversions, and improving the overall user experience on your website or application, Hotjar has long been a popular choice. Started in 2014, Hotjar offers a comprehensive suite of features, helping businesses make data-driven decisions to improve conversions and enhance the overall user journe
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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