eglobalis
AUGUST 28, 2024
Guest post by: João Pereira In the bustling corridors of the business world, where brands and businesses compete for the attention of discerning customers, the concept of free will stands as a beacon of human autonomy and conscious choice. Free will is not just a philosophical musing but a practical tool that can profoundly transform customer experience.
Adrian Swinscoe
AUGUST 30, 2024
Customers are generally not happy with the experiences they are having with brands. Last month, Forrester published the US 2024 Customer Experience (CX) Index, which found […] The post Factors driving the gap between customer expectations and satisfaction first appeared on Adrian Swinscoe.
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Callminer
AUGUST 26, 2024
Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, and supports agents with immediate feedback.
ECXO
AUGUST 26, 2024
Uplevel Your CX by Overcoming Unsafety and Mistrust In recent years, people have been feeling more and more unsafe and less trusting of others. This can be looked at from different angles, each giving us a different understanding of why this is happening and what it means. From a sociological point of view, the breakdown of traditional social structures and the rise of global connections have made people feel more at risk.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Customer Think
AUGUST 28, 2024
The title is: Why the Medical Devices Industry Holds a Higher Standard of Customer Experience, and the question is: Why Can’t the Medical Devices Sector Fail?
Adrian Swinscoe
AUGUST 27, 2024
Today’s interview is with Vivek Sharma, Chief Executive Officer & Co-Founder of Movable Ink, which empowers marketers with scalable, omnichannel personalization through data activation and AI […] The post Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink first appeared on Adrian Swinscoe.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Beyond Philosophy
AUGUST 30, 2024
In this episode, we dive deep into the concept of empathy and its significance in Customer Experience Management. We challenge common perceptions of empathy, explore its connection to emotional intelligence, and examine how both concepts can enhance your experience management efforts. We begin with a discussion on the importance of Emotional Intelligence (EQ), referencing some compelling statistics: Emotional intelligence influences 58% of job performance. 90% of top performers at work have a hi
Customer Think
AUGUST 29, 2024
2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate).
The DiJulius Group
AUGUST 26, 2024
What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones. “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow Why Customer Experience is Still. Read Full Article The post How Jeff Bezos Proved his Leaders Wrong appeared first on The DiJulius Group.
Experience Investigators
AUGUST 27, 2024
How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
Join Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms for an informational webinar about how to select the ideal payments provider for your platform! This session highlights the 7 key criteria for assessing payments partners and maximizing the value of your investment. From evaluating technology and business development programs to understanding support and compliance, this webinar will equip you with a comprehensive evaluation framework and strategy for
Beyond Philosophy
AUGUST 29, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.
Customer Think
AUGUST 27, 2024
The contact centre — a technology-driven strategic asset Contact centres are the core on which many firms deliver their customer experience. The landscape has changed dramatically in recent years, and this transformation is set to continue.
Zonka Feedback
AUGUST 29, 2024
Imagine this: Apple launches the iPhone 16, and instead of the usual buzz of excitement, the support lines are jammed. Users are frustrated, struggling with a new camera feature that isn’t as intuitive as they hoped. Social media erupts with complaints, and Apple’s reputation takes a hit. All this could have been avoided with a well-prepared knowledge base, refined through user feedback.
Hodusoft
AUGUST 29, 2024
The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
CX Network
AUGUST 30, 2024
Musa Hanhan explains how to align teams around customer journeys and ensure each interaction is optimized to drive loyalty and business success.
Customer Think
AUGUST 27, 2024
The global logistics and supply chain industry is a perplexing organization of interconnected systems that have now assumed a vital part in the worldwide economy. So, the efficient management of this network is fundamentally important for organizations to stay competitive and fulfill customer demands.
InteractionMetrics
AUGUST 29, 2024
Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.
Zonka Feedback
AUGUST 28, 2024
Imagine launching a new product feature, only to find your social media flooded with complaints hours later. This is exactly what happened with Netflix when they released a controversial update to their user interface. The backlash was swift, but Netflix had an ace up their sleeve—digital feedback.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
SurveySensum
AUGUST 28, 2024
Who wouldn’t want to pay a little extra to have a hassle-free and streamlined experience that saves time and effort? I know I would and so do 86% of customers for a better customer experience. This is why new companies like DoorDash and Grubhub have grown so much over the past few years in the US. This is because these apps allow users to shop and get deliveries in the comfort of their own homes, so no need to put on nice clothes, drive through congested roads, and wait in line to get a simple
Customer Think
AUGUST 28, 2024
The ultimate objective of marketing is to drive revenue growth, and marketers understandably focus most of their efforts on increasing revenues from their company’s current business. Some companies have a vibrant core business that provides plenty of growth. However, sooner or later, most companies will likely see growth from their core business slow.
cxservice360
AUGUST 28, 2024
Modern businesses must design comprehensive employee benefits packages to attract and retain talent. Benefits such as health plans, financial security, and paid time off improve morale, enhance company reputation, and reduce healthcare spending. Effective strategies include evaluating workforce needs, defining budgets, prioritizing options, and conducting competitive research.
The DiJulius Group
AUGUST 28, 2024
Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring employees to lead extraordinary lives.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.
SurveySensum
AUGUST 27, 2024
Did you know that email surveys are the third most popular channel having an average response rate of 30%? Not just that! Personalized emails can help you achieve an open rate of 29% and a click-through rate of 41%. By crafting an engaging email template that is both engaging and tailored to individual customers’ experience, you will boost your response rate significantly and also gather feedback that is relevant and accurate.
Customer Think
AUGUST 29, 2024
When it comes to marketing, connecting with customers on a deeper, more meaningful level is essential for driving sales and fostering loyalty. One of the most effective ways to achieve this is through the application of emotional intelligence (EI) in marketing.
Execs In The Know
AUGUST 26, 2024
The world is filled with iconic partnerships that show us the power of collaboration—Holmes and Watson, Batman and Robin, Han and Chewie. These duos prove that working together can be far more effective than going it alone. The same principle applies in the complex and rapidly evolving landscape of customer service, especially in an era where Generative AI is revolutionizing customer experience (CX) at an unprecedented pace.
NGDATA
AUGUST 26, 2024
The article discusses the targeted strategies by Reddit, Pinterest, and Snapchat aimed at attracting marketers to their platforms. Each platform utilizes its unique user-generated content to create appealing opportunities for brands. Marketers are increasingly drawn to the platforms’ efforts to facilitate creative content collaborations, although they remain cautious about brand safety issues.
Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms
Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.
CX Network
AUGUST 28, 2024
Discover why CX leaders are juggling competing priorities while facing increasing pressure to prove ROI on their work
Customer Think
AUGUST 29, 2024
The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing.
DMG Consulting
AUGUST 26, 2024
GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions. These solutions, first known as speech or text analytics and later as interaction analytics, have changed much more than their name.
NGDATA
AUGUST 26, 2024
Essential skills for content marketers to thrive in today’s digital landscape. These include strategic vision, big-picture thinking, motivational leadership, market awareness, ROI analysis, continuous improvement, technical proficiency, consensus building, empathetic storytelling, and adaptability. The piece emphasizes the importance of aligning content strategies with broader business goals, staying abreast of industry trends, leveraging technology, and fostering collaboration within teams.
Speaker: Conrado Morlan
In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.
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