Callminer

JANUARY 1, 2025

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve productivity, retention and morale.

CX 182

CX 182

Futurelab

JANUARY 3, 2025

#NoBullshitCX #20yearsFuturelab Be aware of red button events. Customers tell others about their experiences when there is something to tell about. But very often the triggering event is not positive. Broken cars, dead internet lines, cancelled flights…The higher the emotion, the higher the fragility of the customer, and the bigger fallout a company can expect from poor experience.

NPS 130

NPS 130

Adrian Swinscoe

JANUARY 3, 2025

Recently, I had the pleasure of speaking to Voyo Popovic, the founder and CEO ofPiece of Cake, a fast-expanding moving company headquartered out of New York. [] The post How one entrepreneur used customer service to disrupt a traditional industry first appeared on Adrian Swinscoe.

Customer Service 147

Customer Service Social Media Business Growth Customer Relationship 147

The DiJulius Group

JANUARY 2, 2025

Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer satisfaction than surveys. John shares the best KPIs and how every business should have an ROX (Return on eXperience)Dashboard.

Customer Survey 76

Customer Survey CX Customer Satisfaction 76

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Callminer

DECEMBER 30, 2024

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in your company to improve CX? Read more.

Net Promoter Score 182

Net Promoter Score NPS CX Customer Experience 182

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. Why not? While it shines in NPS insights, CustomerGauge falls short in a few key areas. Its limited flexibility, complicated user management, and reliance on support for survey setup can slow things down and create inefficiencies.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Win the Customer

JANUARY 2, 2025

The rise of AI is fundamentally transforming the customer experience (CX). From chatbots and personalized recommendations to predictive maintenance and proactive support, AI is empowering businesses to understand and serve their customers in unprecedented ways. This rapid evolution necessitates a significant shift in the role of the product manager.

AI 59

AI CX Machine Learning Engineering 59

Callminer

DECEMBER 29, 2024

Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to improve CX today. Read more.

Customer Experience 182

Customer Experience Business Growth Customer Loyalty CX 182