The 3 Essential Customer Service Skills (and How to Grow Them)
Inside Customer Service
AUGUST 10, 2023
You want your team to grow their customer service skills. The challenge is finding the right skills to focus on. There seems to be a million different ideas out there. Which ones are the most essential? My advice is to focus on three fundamentals: Rapport Listening Problem-solving These skills are the foundation of consistently great service. Each of them has endless permutations and combinations, so they can be adapted to any situation.
Let's personalize your content