C3Centricity
DECEMBER 27, 2024
Modern consumers are no longer satisfied with generic experiences. They expect brands to know their preferences, anticipate their needs, and deliver tailored solutions that feel relevant and meaningful. Hyper-personalisationa strategy that uses advanced analytics, real-time data, and artificial intelligence (AI)is enabling companies to meet these expectations.
ECXO
DECEMBER 25, 2024
Growth vs. Customer Experience: A Dilemma? In the sometimes lunatic world of business, companies often find themselves walking a tightrope between the relentless pursuit of growth and the need to create outstanding customer experiences. It can feel like a tug-of-war, where the push to scale revenue, grab a bigger slice of the market, and stay ahead of the competition sometimes clashes with the time, effort, and resources required to ensure customers feel valued and satisfied.
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Callminer
DECEMBER 25, 2024
The product experience lifecycle helps map the customer journey and understand customers thoughts. This blog explores how contact center interactions can help companies improve their products.
Futurelab
DECEMBER 27, 2024
NoBullshitCX #20yearsFuturelab Be there when it matters. During a Blue Screen Day this summer, I was travelling with my family. In the middle of total chaos, for several days, Lufthansa managed to implement all changes and provide us with required care and compensation. I was already a satisfied customer, but this made me fiercely loyal. They were there for me when it mattered.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Zonka Feedback
DECEMBER 21, 2024
The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.
Win the Customer
DECEMBER 26, 2024
In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). However, the successful implementation of AI-powered CX hinges on one critical factor: building and maintaining trust with customers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
DECEMBER 27, 2024
Acquiring new customers is essential for growth, but retaining your existing ones is not only more cost-effective – its a proven way to boost profits. In fact, by increasing the customer retention rate by 5% , businesses find that they can grow their profits anywhere between 25-95%. The financial benefits that come from improving customer satisfaction and retention are certainly evident.
Hodusoft
DECEMBER 26, 2024
Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”? You know it’s the abbreviation for Business Process Outsourcing. Apart from that what else? The term may conjure up the image of an office space with lots of computer systems that are fitted with IP-based telephony systems where agents handle huge volumes of incoming and outgoing calls.
Win the Customer
DECEMBER 23, 2024
The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. This blog post will explore key AI trends shaping the future of customer service and discuss their implications for product development. 1.
Zonka Feedback
DECEMBER 27, 2024
Did you know that over 1,443 hospitals in India have earned NABH accreditation? This isnt just a certificate on the wall its a promise to patients that theyll receive safe, high-quality care every time they visit.
Speaker: Benjamin Woll
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
SurveySensum
DECEMBER 24, 2024
SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations? And what are the best alternatives to help you achieve your goals more effectively?
CX Network
DECEMBER 22, 2024
What 1,000 consumers think of the top healthcare insurers, retailers and brands in the US and Canada
Win the Customer
DECEMBER 21, 2024
The modern customer expects personalized, seamless, and proactive experiences. As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. 1.
Zonka Feedback
DECEMBER 27, 2024
Did you know that over 1,443 hospitals in India have earned NABH accreditation? This isnt just a certificate on the wall its a promise to patients that theyll receive safe, high-quality care every time they visit.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
eglobalis
DECEMBER 23, 2024
To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future. Christmas celebrates the birth of Jesus Christ, symbolizing love, compassion, and renewal. It is a time to share kindness, express gratitude, and cherish moments with loved ones.
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