Creating a Customer-Centric Agency at the Department of Veterans Affairs (VA)
Heart of the Customer
JANUARY 7, 2020
I heard Lee Becker, Chief of Staff of the Veterans Experience Office (VEO) of the VA speak at a recent Medallia conference and was blown away by his remarks. I reached out for an interview because I wanted to share with a broader audience his thoughts on what it’s like to drive change within a […]. The post Creating a Customer-Centric Agency at the Department of Veterans Affairs (VA) appeared first on Heart of the Customer.
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