Customer Service Life

DECEMBER 27, 2018

When it comes to remote work, many of us picture the ease of lounging on our couches in our PJs while plugging away on our laptop. But if we’re not mindful, this way of life can cause our overall well-being to fall off track. Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. She’s sharing her self-care wins & struggles while working remote in this episode of AvoCAREdo.

Education 95

Education Sales Customer Service Contact Center 95

Beyond Philosophy

DECEMBER 28, 2018

Thanks for all your support! Please do a review and tell your friends and colleagues about the podcast. The post Christmas And New Years Message appeared first on.

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Myra Golden Media

DECEMBER 28, 2018

Telling customers what they don’t want to hear is one of the hardest things customer service employees will ever have to do. Giving bad news is hard because of the fear of backlash and because so many customers will just escalate to a supervisor in hopes of getting a different response. Giving lousy news usually goes wrong because of the approach employees use.

Customer Service 82

Customer Service Customer Experience 82

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Hospitality 81

Hospitality Hospitality CX Gaming 81

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Chip Bell

DECEMBER 26, 2018

“If I had asked customers what they wanted,” Henry Ford is rumored to have said, “They would have said faster horses.” Now, before you fire your market research person, it is important to remember Henry Ford’s arrogance about customers also lead him to chide, “Customers can have any color automobile they like as a long as it is black.” Not exactly customer-centric!

Innovation 70

Innovation Start-ups Sales CX 70

ProProfs

DECEMBER 28, 2018

Imagine a child on its first day to school, excited but nervous, hopeful but jittery, all at the same time. But as time passes, it settles down and starts enjoying every moment of its school life. It is not without reason that we say school days are the most precious. Similarly, the first few months of new recruits in a company are crucial, and it is up to you to make them worthwhile.

Start-ups 56

Start-ups Education 56

Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation. Patricia shared a detailed account regarding how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.

Government 56

Government Customer Loyalty Customer Experience Customer Service 56

Confirmit

DECEMBER 25, 2018

Everyone in your team is working hard to improve the Customer Experience (CX). But are your results having the impact you want? If not, why? Politics? Silos? Technology? Whatever the excuses are, it’s time for them to stop. It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019.

Artificial Intelligence 40

Artificial Intelligence CX Predictive Analytics Voice of the Customer 40

CX Journey

DECEMBER 27, 2018

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud. It appeared on their blog on March 28, 2018. Change is hard. But it’s even harder when you don’t have a clear sense of the outcome – and how you’ll achieve that outcome. Your culture transformation, your employee experience transformation, and your customer experience transformation are not cake walks.

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CX Customer Experience 35

Qualtrics

DECEMBER 24, 2018

At Qualtrics we believe in experiences. We want to provide our employees the best employee experience possible. One way we do this is to offer to pay for an annual ‘Qualtrics Experience’. Employees can decide when, where and how to have this experience and then let us know what they learned. This story is part of a ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience.

Government 34

Government 34

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

ProProfs

DECEMBER 27, 2018

Online quizzes are trendy and your target audience loves taking quizzes. Quizzes are informative and entertaining and they help to grow your business as well. Quizzing is a tool that companies can use to grow their email list and build on good-quality leads. As a business, you may plan any quiz for your target audience, which could be a personality quiz, knowledge or educational quiz, shopping quiz, video quiz, etc.

Entertainment 56

Entertainment Social Media Start-ups Education 56

Qualtrics

DECEMBER 27, 2018

At Qualtrics we believe in experiences. We want to provide our employees the best employee experience possible. One way we do this is to offer to pay for an annual ‘Qualtrics Experience’. Employees can decide when, where and how to have this experience and then let us know what they learned. This story is part of a ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience.

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