Beyond Philosophy

DECEMBER 27, 2019

The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. How they behave and why are fascinating topics and one that has much influence on our Customer Experience outcomes. As we embark on a new year and a new decade, it is an excellent time to reflect on what we have learned and what made the most significant impact on us regarding customer retention and loyalty.

Customer Loyalty 131

Customer Loyalty Customer Retention Customer Experience Management Customer Experience 131

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. Social media sites have evolved from simply personal sharing portals to communication platforms that can enable organizations to deliver enhanced customer care and customer relationshi

Customer Service 115

Customer Service Social Media Customer Retention Start-ups 115

PeopleMetrics

DECEMBER 27, 2019

No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs.

VOC 82

VOC Legal CEM Pharmaceutical 82

ClientSuccess

DECEMBER 23, 2019

If you’ve ever read any published content from the ClientSuccess team before, you know that we take the concept of customer success as an entire company goal very seriously. After all, your customers aren’t the responsibility of one department – they’re the reason your entire company is in business. This being said, customer sentiment and satisfaction are notoriously hard to measure across different departments and touch points in an organization. .

CX 78

CX Customer Experience Touchpoint Technology 78

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this blog, we’ll discuss how ML and AI are transforming the education system. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

Machine Learning 69

Machine Learning Education ML AI 69

Totango

DECEMBER 23, 2019

Product update 22, 2019 Campaign . The holiday season is the best time of the year! It is full of celebration and also gives us an opportunity to reflect on the year behind us. Today we bring you some highlights from our year. . SuccessBLOCs and Spark. Most importantly, this year most of our customers started to leverage SuccessBLOCs and explore the immense value they provide.

Start-ups 63

Start-ups 63

ClientSuccess

DECEMBER 23, 2019

If you’ve ever read any published content from the ClientSuccess team before, you know that we take the concept of customer success as an entire company goal very seriously. After all, your customers aren’t the responsibility of one department – they’re the reason your entire company is in business. This being said, customer sentiment and satisfaction are notoriously hard to measure across different departments and touch points in an organization. .

CX 69

CX Customer Experience Touchpoint Technology 69

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this blog, we’ll discuss how ML and AI are transforming the education system. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

Machine Learning 52

Machine Learning Education ML AI 52

SugarCRM

DECEMBER 24, 2019

Everything you need to know about UTM parameters, including what they are, why to use them and best practices for getting started. Where do you reach your prospects and customers these days? Go ahead and rattle off the list, we’ll wait. Done yet? If you have a list that goes on and on, you’re not alone. From email to your website to social media to search to display advertising to direct mail and so on, the number of channels through which modern marketers engage with prospects is dizzying.

Social Media 36

Social Media Start-ups CRM 36

ProProfs

DECEMBER 25, 2019

How Learning Outcomes Affect Learner Behavior in Online Training. Online learning and training can be implemented quickly without a lot of thought and planning. If it’s obvious that a course is needed, and the course content suits a business purpose, then planning is not needed, right? Wrong. Planning your online courses using learning outcomes is invaluable to the success of your online training programs for the reasons discussed below.

Education 52

Education 52

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

SugarCRM

DECEMBER 26, 2019

One of the best things about shopping from a physical store is that you get your purchases right there. No need to wait for them to arrive, and no issues with being home to take the delivery. But online stores typically offer more discounts, and you do have the luxury of browsing multiple stores without actually having to travel to multiple stores. Moreover, you can do this browsing on your own time as you see fit.

E-commerce 22

E-commerce CRM Customer Relationship Management Technology 22

ProProfs

DECEMBER 26, 2019

“Sexual harassment is happening everywhere, silently.” According to the National Sexual Violence Resource Center (NSVRC): 1 in 3 women and 1 in 6 men in the U.S. experienced some form of contact sexual violence in their lifetime. 40.8% of female rape victims reported the perpetrator as being an acquaintance. 91% of victims of sexual crimes are female while 9% are male.

Legal 53

Legal Compliance Start-ups Government 53

ProProfs

DECEMBER 27, 2019

The Internet has a variety of apps and tools for entrepreneurs like you. They can help you manage finances, accounting, marketing, content creation, and many other areas of business. In fact, the more your business grows, the more tools you need to ensure that you cover everything. This concise guide presents a list of 15 apps and tools for online businesses , which can assist them in achieving their goals and finding success (all of them are free or have free trials!).

Social Media 52

Social Media Invoicing Finance Customer Survey 52

ProProfs

DECEMBER 27, 2019

The Internet has a variety of apps and tools for entrepreneurs like you. They can help you manage finances, accounting, marketing, content creation, and many other areas of business. In fact, the more your business grows, the more tools you need to ensure that you cover everything. This concise guide presents a list of 15 apps and tools for online businesses , which can assist them in achieving their goals and finding success (all of them are free or have free trials!).

Social Media 52

Social Media Invoicing Finance Customer Survey 52

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty