ECXO
NOVEMBER 17, 2024
Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users.
eglobalis
NOVEMBER 19, 2024
The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk.
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Callminer
NOVEMBER 16, 2024
CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI advancements that CallMiner has delivered in 2024.
Adrian Swinscoe
NOVEMBER 22, 2024
I had a fascinating discussion with Dan Bennett, Senior Partner, Head of Behavioural Science at Ogilvy Consulting, the other day, where he introduced me to the […] The post Is channel snobbery holding back brands’ customer experience efforts? first appeared on Adrian Swinscoe.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
ECXO
NOVEMBER 19, 2024
May the CX Force be with you! The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. With its unforgettable characters, intricate plots, and immersive storytelling, Star Wars encapsulates timeless wisdom that companies can apply to cultivate customer loyalty and satisfaction.
Execs In The Know
NOVEMBER 21, 2024
In our recent webinar , Mandi Geary, Director of Customer Care at BSN Sports, took us behind the scenes of her artificial intelligence (AI) journey with Gladly, sharing the wins, lessons, and strategies that have transformed how her team supports customers. Here are a few key takeaways from the webinar. You can watch it on-demand here. Your North Stars: Customers and Employees AI often promises efficiency, but BSN Sports’ approach is refreshingly balanced. “My consistent challenge is alway
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Win the Customer
NOVEMBER 20, 2024
In an era dominated by artificial intelligence and automation, it’s easy to overlook the power of human connection. As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater. By prioritizing empathy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth.
InteractionMetrics
NOVEMBER 21, 2024
Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 times more likely to stick with a brand when their issues are resolved quickly, yet over half will abandon companies that fail to anticipate their needs. This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track.
Totango
NOVEMBER 21, 2024
In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape.
Zonka Feedback
NOVEMBER 20, 2024
Zonka Feedback is thrilled to introduce WhatsApp Surveys, a feature that revolutionizes feedback collection with unmatched response rates. At Zonka Feedback, we’ve always believed in meeting customers where they are.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
CX Network
NOVEMBER 20, 2024
From consumer budgets in Germany to in-store shopping in the US, everything you need to know ahead of retail’s biggest season
CommBox
NOVEMBER 19, 2024
CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], 2024 – CommBox , a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity , a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth.
Experience Investigators
NOVEMBER 19, 2024
If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission statement or a customer experience strategy statement? Craft a customer experience (CX) mission that truly aligns with your organization’s vision and mission and puts a focus on the customer! In this episode, Jeannie Walters shares her insights on transforming organizational goals into actionable CX strategies.
SurveySensum
NOVEMBER 22, 2024
As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. It is an ideal choice for businesses with large numbers of employees, access to seasoned CX professionals, and a huge budget to spend. Because Qualtrics services are on the pricier side and can be a bit much for beginners with its advanced features and expensive budget.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Smart Customer Service
NOVEMBER 16, 2024
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
RateMyService
NOVEMBER 18, 2024
Understanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty. We’ve usually relies on traditional metrics like Net Promoter Score (NPS, eNPS), Effort Score (CES, EES) and Satisfaction Score (CSAT, eSAT) to understand our customers and employees. While these metrics offer valuable insights, they only scratch the surface of what drives true loyalty, advocacy and memorable experiences.
CX Network
NOVEMBER 19, 2024
How customer loyalty rewards foster deeper customer connections
Hodusoft
NOVEMBER 20, 2024
The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” ~Talal Abar Ghazaleh Over the years, the telecom industry has evolved by leaps and bounds. From traditional landline services to wireless communication, broadband internet, and advanced technologies such as Voice over Internet Protocol (VoIP), 5G, and more, the sector is making huge strides in the adoption of
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Help Scout
NOVEMBER 22, 2024
Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025.
SugarCRM
NOVEMBER 18, 2024
SugarCRM vs HubSpot? Finding the right CRM for your business can be tricky, but were set to make things clearer. In this blog post, well explore the key differences between SugarCRM and HubSpot to help you decide which CRM best suits your business. Whether you’re looking for a highly configurable CRM or a robust platform for marketing automation, understanding these distinctions can guide you toward a more informed decision.
The DiJulius Group
NOVEMBER 21, 2024
What Is On Your Paper Napkin? The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years, strategic thought leader, bestselling author, and coach for CEOs and entrepreneurs. Govindh has been called “A Modern Day Napoleon Hill” through his Paper Napkin Wisdom platform as he shares the. Read Full Article The post 180: What Is On Your Paper Napkin?
Help Scout
NOVEMBER 21, 2024
If you have a Shopify store, then picking a Shopify-friendly help desk is a must. Here are eight Shopify customer service apps for providing great support.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
SugarCRM
NOVEMBER 20, 2024
Chassis Cab, a leading DAF Truck dealership in East Anglia, has been serving customers since 1982 with a strong reputation for quality and service. As a family-owned business, they’ve expanded to four locations, each equipped with workshops and parts departments. However, as the business grew, they realized that their traditional systems were holding them back from reaching their full potential.
The DiJulius Group
NOVEMBER 18, 2024
The best companies purposely make it hard to get hired Getting hired at your company should be extremely hard. It is only fair to your existing employees that you stay exceptionally selective on whom you let in. People must earn the right to be a part of your culture and legacy. Unlike the many businesses. Read Full Article The post The Best Companies Purposely Make It Hard To Get Hired appeared first on The DiJulius Group.
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