Are you truly customer-centric or just pretending?
CX Network
SEPTEMBER 28, 2023
Driving customer-centricity with an account-based marketing strategy and AI
CX Network
SEPTEMBER 28, 2023
Driving customer-centricity with an account-based marketing strategy and AI
The DiJulius Group
SEPTEMBER 25, 2023
Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.
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Adrian Swinscoe
SEPTEMBER 29, 2023
This is a guest post by Akin Arikan, the author of Customer Experience Analytics and Multichannel Metrics. Adrian points out that “CX should not be reduced […] The post What data skills can actually help CX Punk Rockers? first appeared on Adrian Swinscoe.
Callminer
SEPTEMBER 25, 2023
The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Steven Van Belleghem
SEPTEMBER 24, 2023
Customer anthropology I had to think back to that story, when I recently learned that Brian Chesky, the CEO of Airbnb does something very similar, trying to understand the customer by going into the field and “becoming” the customer. I love how he spent the last six months living on the premises that he’s been renting out through his own platform.
Experience Investigators
SEPTEMBER 26, 2023
What’s going on right now in Customer Experience (CX)? We’re doing something a little different, a little new in this Experience Action episode. This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! You’ll come away from this episode knowing more about how to leverage behavioral data and technology to create personalized, efficient experiences, and more.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
C3Centricity
SEPTEMBER 26, 2023
How important is innovation in your organisation? If it is not one of your top three objectives, you’re missing out on revenue […] The post The Power of Creativity: How to Foster Innovation in Your Organization first appeared on c3centricity.
Help Scout
SEPTEMBER 29, 2023
Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.
Experience Investigators
SEPTEMBER 29, 2023
This year, business leaders face many challenges that can best be described as "stubborn." Labor shortages, supply chain disruptions, and inflation are just.
Beyond Philosophy
SEPTEMBER 23, 2023
We can be grumpy about the restaurant experience. This self-awareness is key, especially when we realize that our behavior closely resembles the behavior of two grouchy Muppets heckling Kermit and Fozzie from the balcony. However, it’s easy to see that every business can learn from restaurants that bungle these moments of the experience. We are aware this episode is a grumpy rant.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
CX Network
SEPTEMBER 28, 2023
In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.
Customer Think
SEPTEMBER 26, 2023
For businesses across industries, there’s never been a more mission critical moment than the one we’re in right now. Various technologies associated with AI—most notably OpenAI’s ChatGPT—have thrown harsh light on the inadequate structures girding most so-called modern companies while also setting blazing fires at their feet. It’s been very dramatic.
Comm100
SEPTEMBER 26, 2023
71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t happen. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.
DMG Consulting
SEPTEMBER 25, 2023
The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CX Network
SEPTEMBER 26, 2023
How to implement a successful Voice of the Customer program in 5 steps
Customer Think
SEPTEMBER 26, 2023
In an ever-evolving world, customer experience has become the focal point of business success. It’s not just about satisfying customers; it’s about exceeding their expectations. Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience.
The DiJulius Group
SEPTEMBER 27, 2023
Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? On today’s episode of The Customer Service Revolution, John’s guest, Joe Stanoszek, founder of the fastest-growing med spa in the country, VioMed Spa, shares his awe-inspiring journey and how his commitment. Read Full Article The post 129: Going From One Spa Room to the Fastest-Growing Med Spa in the US appeared first on The DiJulius Group.
SixteenVentures
SEPTEMBER 24, 2023
Let’s get real. You’re swamped, your team is overwhelmed, and you’re juggling the constant demands of retaining customers while chasing that elusive long-term success. You’re in firefighting mode—again. You know you need to shift from a reactive approach to a proactive one. Deep down, you feel the urgency, but the ‘how’ eludes you.
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Zonka Feedback
SEPTEMBER 28, 2023
In the cut-throat business environment of today, the experience you provide to your customers can either make or break your success. Great customer experiences not only attract repurchases but also build brand reputation in the market and attract new customers. Whereas poor experiences lead to customer churn and loss of goodwill in the market.
Customer Think
SEPTEMBER 26, 2023
Source: Freepik Customer journey in the travel industry, especially airline customer experience, has undergone a significant shift in the last couple of decades. Planning to travel is no longer about finding a few brochures or choosing a destination, finding a travel agent, and finalizing your booking.
Intercom
SEPTEMBER 28, 2023
In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited. Suddenly, AI is everywhere. Within a matter of months, AI has evolved from automating simple tasks like routing the right thing to the right person, to offering accurate, conversational responses upfront to a variety of customer queries.
Execs In The Know
SEPTEMBER 29, 2023
The September Execs in the Know Customer Response Summit held a clear focus: ‘Learn, share, network, and engage to innovate.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. From these discussions, several themes surfaced: The surging prominence of conversational AI and the quest for the ideal solution The inherent challenges in embracing AI, notably the need for cross-collabo
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Zonka Feedback
SEPTEMBER 28, 2023
Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. To ensure your survey delivers valuable insights, it's crucial to follow a structured approach. With survey software like Zonka Feedback, creating a survey is a breeze.
Customer Think
SEPTEMBER 28, 2023
Customer anthropology I had to think back to that story, when I recently learned that Brian Chesky, the CEO of. The post Dear CEO, to understand the customer, you have to become the customer appeared first on Steven Van Belleghem.
Intercom
SEPTEMBER 25, 2023
You satisfy your customers, but can you satisfy our curiosity? With Alex Sanchez, Customer Experience Lead at Fintual. Please tell us a little bit about your company and what you do there. I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way. Which celebrity would be really great at your job, and why?
RateMyService
SEPTEMBER 29, 2023
In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a customer-centric approach. Achieving sustainable sales growth is paramount in today’s fiercely competitive business landscape. It’s no longer enough to offer quality products or services; customers now expect memorable interactions, personalised attention and seamless journeys.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Zonka Feedback
SEPTEMBER 27, 2023
Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.
Customer Think
SEPTEMBER 26, 2023
Understanding what will motivate a potential customer to buy your products or services is a critical prerequisite to developing an effective marketing strategy and creating compelling marketing communications. As thousands of marketers will attest, thi.
CallCare
SEPTEMBER 29, 2023
Omnichannel customer service is a widely adopted strategy which focuses on delivering consistent, seamless customer support across multiple different touchpoints. This means that a business is providing support wherever its customers are and however they choose to reach out, whether it’s on a social media platform or over the phone. Want to find out more?
SurveySensum
SEPTEMBER 29, 2023
Your employees are the heart and soul of your business. They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. Picture this: A disengaged employee, trudging through their workday, overwhelmed with stress, and struggling to maintain focus.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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