SurveySensum
FEBRUARY 6, 2025
Qualtrics and QuestionPro are both popular CX tools in the current market. But are they living up to your expectations? Are they helping you meet your CX goals? Lets compare these two CX tools, and break down their pros, cons, key features, and pricing to help you determine which platform is the right fit for your feedback management strategy – without exceeding your budget.
eglobalis
FEBRUARY 3, 2025
Introduction In todays digital age, the relationship between technology and customer experience (CX) has become almost inseparable. As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive.
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ECXO
FEBRUARY 3, 2025
Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack Introduction In the fast-paced world of sales, one thing is clear: the customer experience can make or break your success. Todays customers expect more than just a product or servicetheyre looking for meaningful interactions, personalized attention, and a team that understands their needs before they even voice them.
Futurelab
FEBRUARY 7, 2025
#NoBullshitCX #20yearsFuturelab Nobody is too small for CX. Sometimes when I talk to clients, they say things like We are too small to do Customer Experience. CX is somehow believed to be something for the big names. Nothing can be further from the truth. I need to remind them all the time that the most customer-centric businesses are often small market stalls, hole-in-the-wall venues, little bars on beaches, and tiny corner shops.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Adrian Swinscoe
FEBRUARY 5, 2025
Todays podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention [] The post The natural home of the contact center is under the CMO Interview with Alex Levin of Regal.io first appeared on Adrian Swinscoe.
Navedas
FEBRUARY 1, 2025
Retrieval Augmented Generation (RAG) is revolutionizing industriesranging from construction and bid management to customer service, compliance, and enterprise automationby merging real-time data retrieval with large language models (LLMs). Unlike traditional AI, which relies on static datasets that become outdated over time, RAG continuously updates its.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
PeopleMetrics
FEBRUARY 4, 2025
When I first wrote Listen or Die , I outlined how organizations typically fall into one of three VoC phases: Building, Growth, or Optimization. No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. That hasnt changed. But what has changed is how AI is starting to reshape VoC, especially in the later phases, making it easier to scale, analyze customer feedback, and identify actions t
ClearAction
FEBRUARY 7, 2025
Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? Customers fund salaries, budgets, and dividends Employees provide what customers need Partners deliver what customers need Accordingly, anything your enterprise is doing that's out of alignment with customer, employee, and partner needs (CX+EX+PX) is waste!
Navedas
FEBRUARY 2, 2025
AI agents are everywhereat least, thats what Microsoft, Salesforce, and half of Silicon Valley want you to believe. If you listen to them, AI-powered assistants are on the verge of replacing customer service reps, automating workflows, and writing business proposals with zero human involvement. The post AI Agents: The Future is (Still) a Few Years AwaySo Lets Be Pragmatic appeared first on Navedas.
Callminer
FEBRUARY 3, 2025
Sales efficiency is a top priority for call centers across industries, including retail and financial services. Read this blog for proven strategies and best practices to improve sales efficiency.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Lightico
FEBRUARY 4, 2025
Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. From verifying borrower information to ensuring regulatory alignment , the industry grapples with processes that can be cumbersome and time-consuming. If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generati
Execs In The Know
FEBRUARY 7, 2025
by Michael Aronowitz, Sr. Vice President, Sales and Solutions, VXI The modern customer journey is far more complex and circular than it used to be. The traditional journey that a customer would take can be summarized as a series of steps: 1. Awareness: The customer initially learns about a product 2. Research: The customer seeks out more information 3.
SurveySensum
FEBRUARY 4, 2025
Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? In fact, 86% support requiring companies to minimize the types of user data they collect. With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have.
Intercom
FEBRUARY 6, 2025
In eCommerce , speed and precision can make or break a sale. Shoppers demand real-time answers tailored to their needs whether theyre tracking a delivery, exchanging an item, or having difficulty applying a discount code. Traditional support systems often falter during peak shopping periods, leaving customers frustrated and carts abandoned. But those limitations are increasingly a thing of the past LLM-powered AI agents such as Intercoms Fin can use your pre-existing knowledge content to autom
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Hodusoft
FEBRUARY 5, 2025
HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels. With integrated features like AI tools, real-time analytics, and SMS capabilities, HoduCC helps businesses streamline operations and enhance customer engagement.
Experience Investigators
FEBRUARY 4, 2025
What if your commoditized product could command premium pricing and cultivate a loyal customer community? That’s exactly what we explore in this episode, as we unlock the secrets of customer experience (CX) as a transformative strategy, even for products as seemingly interchangeable as sugar and coffee beans. We highlight the pivotal role of CX in brand differentiation and perceived value enhancement.
SurveySensum
FEBRUARY 7, 2025
Do you find yourself switching between multiple tools to run NPS surveys? What if your NPS surveys could automatically sync with the tools youre already using? No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. Thats possible with NPS integration. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision.
Intercom
FEBRUARY 6, 2025
We spoke with Constantina Samara , Head of Customer Support at Synthesia , about how AI is reshaping customer service. She tells Declan Ivory , Intercoms VP of Customer Support, how her background in psychology informs her approach to AI-driven customer service, the biggest opportunities and challenges shes encountered, and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Doing CX Right
FEBRUARY 3, 2025
Learn how successful companies retain top talent during change. Stacy Sherman and professor Lisa Kaplowitz reveal leadership strategies to boost engagement, reduce turnover & drive success The post How To Retain Your Best People During Challenging Times appeared first on Doing CX Right.
The DiJulius Group
FEBRUARY 6, 2025
Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / How to eliminate potential employees who dont align with your values / Do the top CX Brands Outperform their competition? /Our New CXO Academy Graduates Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my. Read Full Article The post CX Stats / Employees Who Don’t Align / Brands Outperform Competition appeared first on The DiJulius Group.
CX Network
FEBRUARY 3, 2025
Ahead of All Access: The CX revolution in APAC, CX Network looks at six brands taking AI to the next level
Gainsight
FEBRUARY 7, 2025
Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. One of the most impactful ways to impress your customers, and increase their lifetime value, is how you invest in your customer education program.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Help Scout
FEBRUARY 7, 2025
Help Scout hasnt wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.
The Success League
FEBRUARY 5, 2025
Are you ready to lead? Our Leading as a Director training program is designed for managers who are seeking to move into a director role in the future, or first-time directors who don't have prior experience with things like leading other leaders, understanding financial reports, or collaborating cross-functionally. Learn to Lead Leaders - Elevate your leadership abilities by mastering how to guide and inspire your team of leaders.
CX Network
FEBRUARY 5, 2025
Consumer expectations are increasingly formed by interactions beyond your industry, which means being an industry leader is no longer enough
InteractionMetrics
FEBRUARY 5, 2025
Great news: We just updated our blog article on Net Promoter Score to include tons of new information! What used to be an article focusing on the pros and cons of Net Promoter Score is now a comprehensive guide to NPS. In the updated article, you’ll learn… How to calculate Net Promoter Score Best practices when collecting NPS data How to improve a low NPS And much, much more.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Help Scout
FEBRUARY 4, 2025
2025 marks 14 years in business for Help Scout, and we recently made the most radical decision in our history: Help Scout no longer charges per seat.
The Success League
FEBRUARY 5, 2025
By Kristen Hayer I dont want to dive too deep into politics in this article. I realize that there are people reading this on both sides of the US divide right now. I will say that I have never before written to my Senators and Representatives as much as I have in the past 2 weeks. I feel as if Im a little kid saying, Hey, hey, hey, hey there. What are you doing?
CX Network
FEBRUARY 6, 2025
Sahil Shetty explains four ways tariffs will impact consumers and CX, and explains what businesses can do to mitigate impact on loyalty and satisfaction
Zonka Feedback
FEBRUARY 3, 2025
Did you know that 84% of B2B sales start with a referral, but only 10% of companies actually have a system in place to manage them? Think about that for a secondso much untapped potential, just sitting there, waiting to be unlocked.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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