ECXO
NOVEMBER 11, 2024
Building Customer Loyalty Through Strategic Distribution Initial assumption: If you have read my previous articles, you know that I defend the concept of H2H business relationships, but I am using the term B2B in this article to specify a route-to-market strategy. In the dynamic world of business-to-business (B2B) organizations, the role of the sales team has undergone a thrilling transformation!
eglobalis
NOVEMBER 12, 2024
Introduction In professional services, the stakes are high, and the margin for error is razor-thin. A single misstep—be it an overlooked deadline or a missed client update—can strain, or even sever, client relationships. But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations.
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Inside Customer Service
NOVEMBER 14, 2024
This plan will help you train employees who serve customers over the phone. It guides you through the Phone-Based Customer Service course on LinkedIn Learning. Make sure your team has access to LinkedIn Learning before you begin. Phone-Based Customer Service focuses on essential phone skills: Building rapport Exceeding expectations Solving problems The course is ideal for anyone who serves customers over the phone.
Adrian Swinscoe
NOVEMBER 13, 2024
I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
The Belding Group
NOVEMBER 11, 2024
Mental Conditioning For The Workplace New research is popping up with disturbing regularity to remind us how increasingly stressful our lives are becoming. It affects our relationships with coworkers, our performance on the job and our lives at home. How can you defend yourself against stressful situations? One of the best ways is to […] Shaun Belding | www.shaunbelding.
Intercom
NOVEMBER 13, 2024
Today, we’re excited to share Intercom’s latest guide – The New Economics of Customer Service. In this guide, we unpack how AI enables support teams to offer high-quality support at scale, in an efficient and cost-effective way. ⚡️ Ready to dive straight in and learn how AI broke the linear customer service growth model? Grab a copy → Growth is a crucial component of any business, and the truth is that sustainable growth is impossible without customer service.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Qmatic
NOVEMBER 13, 2024
Choosing the right queue management software for your business can be challenging, as there are many things to consider for you and your team. Whether you're looking for a new solution or replacing a legacy system that you've outgrown, it's important to evaluate your options carefully. The software you choose will not only become an essential part of your operations but also have a huge impact on the quality of your service.
C3Centricity
NOVEMBER 12, 2024
Claiming to be “consumer-centric” is simple; executing it effectively requires a fundamental shift in leadership and company culture. Many leaders believe they prioritise consumers, yet their strategies often miss the mark due to a lack of meaningful integration. Building a genuinely consumer-first culture means driving every decision, process, and strategy with the consumer’s needs and values at the forefront.
The DiJulius Group
NOVEMBER 14, 2024
Turning Your Contact Center into a Relationship Center Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it. Read Full Article The post 179: Turning Your Contact Center into a Relationship Center appeared first on The DiJulius Group.
Hodusoft
NOVEMBER 14, 2024
HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Service Quality Institute
NOVEMBER 13, 2024
Across the world, few organizations are willing to invest in developing a high-performing customer-driven workforce. Too many employees just show up with poor attitudes and work habits. Educational institutions never teach customer service. In last month’s article, I talked about why companies are rapidly firing Gen Z employees. Manufacturing firms spend millions of dollars on the maintenance of their equipment.
C3Centricity
NOVEMBER 12, 2024
Claiming to be “customer-centric” is simple; executing it effectively requires a fundamental shift in leadership and company culture. Many leaders believe they prioritise customers, yet their strategies often miss the mark due to a lack of meaningful integration. Building a genuinely customer-first culture means driving every decision, process, and strategy with the customer’s needs and values at the forefront.
Experience Investigators
NOVEMBER 12, 2024
What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the untapped potential of negative feedback to revolutionize your business. Discover how reframing customer complaints can enhance relationships and uncover opportunities for growth. We’ll explore some strategies to categorize and analyze feedback, allowing you to pinpoint root causes and prioritize improvements.
Execs In The Know
NOVEMBER 11, 2024
Imagine banking that feels as natural and intuitive as sending a text. In today’s fast-evolving world of finance, customer experience (CX) is redefining how we bank. Neo Financial , a Canadian challenger bank, is shaking up a centuries-old industry. If you’re interested in learning how one of Canada’s most innovative financial institutions prioritizes customer-centricity and uses cutting-edge tech to solve customer pain points, Shannon Burch, Vice President of Experience at Neo Financial ,
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
InteractionMetrics
NOVEMBER 11, 2024
Is your survey a customer listening vehicle? Or could it be improved? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that if you’re considering how to improve surveys, a survey audit is the first step toward excellent survey design. The audit ensures your questions are sufficiently powered to achieve robust insights—and without a doubt, you need smart insights to steer your company!
Help Scout
NOVEMBER 14, 2024
Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.
CX Network
NOVEMBER 15, 2024
From VR wearables to avatars, immersive experiences have slowly crept into consumer consciousness. Will 2025 be the year they take off in CX?
Intercom
NOVEMBER 14, 2024
AI is kind of a big deal, we can all agree. But how revolutionary is it, really? Discussions about AI often lie in the extremes – from utopian promises to doomsday scenarios. But let’s face it: we’re famously terrible at predicting the future, and there are plenty of pressing questions to tackle in the present. At our inaugural AI customer service summit, Pioneer , we invited the renowned tech analyst Benedict Evans to separate the signal from the noise. “Where do our predictive patterns f
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
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