Callminer
JANUARY 29, 2025
AI is transforming the way call centers operate in numerous ways, including by automating quality monitoring and enabling companies to maintain rigorous quality standards. Learn how in this blog.
eglobalis
JANUARY 28, 2025
From left to right: Brent, Ricardo, Paul, and Ray! A perfectly tiered photo with Ray standing the highest. Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together.
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Futurelab
JANUARY 31, 2025
#NoBullshitCX #20yearsFuturelab Create an internal value proposition. As 2025 plans get drafted, the question What are our targets? is going to be asked in every meeting room. For many CX teams this question will lead to new value propositions, metrics, and KPIs. I will touch upon these topics in the next issues of this column, but today I really want to start with a question to all my CX people: how is your internal adoption going?
PeopleMetrics
JANUARY 30, 2025
When I wrote Listen or Die in 2017, we were witnessing a major shift in how businesses captured customer feedback. Voice of Customer (VoC) software had already disrupted traditional CSAT tracking, making it faster, cheaper, and more accessible. But even then, I couldn't have fully anticipated how AI would transform this landscape. Today, I want to revisit this evolution and explore how AI is reshaping VoC programsnot by replacing human connection, but by enabling deeper, more meaningful customer
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Callminer
JANUARY 27, 2025
Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and improving call center agent effectiveness.
Retently
JANUARY 27, 2025
Table of Contents Key Takeaways The Basics of TikTok SEO Step-by-Step Guide to Optimizing TikTok Content for SEO Advanced TikTok SEO Strategies Emerging Trends in TikTok SEO Final Thoughts Lets face it: TikTok isnt just about dance trends and catchy soundtracks anymore. Its become a powerhouse for brands looking to connect with customers in a fun, engaging, and organic way.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
PeopleMetrics
JANUARY 31, 2025
When I first wrote Listen or Die , one thing was clear: B2B and B2C VoC programs are not the same. Who you servebusinesses or consumersshapes everything about how you collect, analyze, and act on customer feedback. That hasnt changed. But what has changed is how AI is transforming both B2B and B2C VoC, helping companies capture insights more efficiently, analyze feedback at scale, and prioritize the right actions faster than ever before.
CX Network
JANUARY 26, 2025
Find out about the advanced technology and artificial intelligence (AI) related to CX that surfaced at CES 2025.
Return Customer
JANUARY 31, 2025
When it comes to any type of business, great customer service is key to making more money. If you run an online store, its even more important. Great customer services will help you stand out from the competition and turn occasional shoppers into loyal customers. Modern shoppers want more than good products. They expect a shopping experience that feels personal and memorable.
Smart Customer Service
JANUARY 27, 2025
AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Doing CX Right
JANUARY 28, 2025
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth. The post Whos Really Doing Personalization Right? (Hint: Its Not YouYet) appeared first on Doing CX Right.
CX Network
JANUARY 30, 2025
Do you know which channels matter the most to your customers?
Hodusoft
JANUARY 30, 2025
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? This incredible difference highlights the importance of implementing omnichannel contact center solutions to ensure seamless, integrated experiences across multiple communication channels.
Gainsight
JANUARY 31, 2025
AI has become an inextricable part of our daily lives, and the Customer Success (CS) industry is no exception. However, valid security concerns cropped up almost immediately about the use of Gen AI platforms during their development. In our April 2024 report, The State of AI in CS , we found that data privacy concerns were one of the top barriers to adoption for CS teams.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
SurveySensum
JANUARY 27, 2025
The limits of my language mean the limits of my world. Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. 1.5 billion people may get English, but what about the billions who dont? With over 6,500 languages spoken worldwide, relying on a single language for your surveys means missing out on truly understanding your audience.
CX Network
JANUARY 31, 2025
If you dont give your customers a good experience of your brand, you wont succeed.
The Success League
JANUARY 29, 2025
Did you know? The Success League now offers a fully on-demand version of our popular, accredited CSM Certification program! Learn on your own schedule and at your own pace with our digital classes. Check out this preview and watch a real segment from one of our in-depth courses. The fully on-demand training program is: Flexible - Take classes when it is convenient for you.
Gainsight
JANUARY 27, 2025
Happy Community Manager Appreciation Day! Today, were taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies. Their efforts not only enhance customer experiences, but also drive business outcomes in powerful ways. At Gainsight, we believe in recognizing and cherishing these dedicated individuals, and weve crafted a special day just for them.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Smart Customer Service
JANUARY 27, 2025
In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.
CX Network
JANUARY 28, 2025
As financial fraud becomes increasingly sophisticated, balancing security with seamless digital experiences is an escalating challenge
The Success League
JANUARY 29, 2025
By Sakshi Pratap As a CS professional, you know the first 30 days can make or break a customer relationship. The stats back this up - according to Wyzowl , 86% of users say theyre more likely to stay loyal to a company that invests in onboarding. Its no secret that a smooth onboarding experience can be a game-changer for your product. So you build everythingguides, FAQs, tutorials and a bunch of email sequences.
Doing CX Right
JANUARY 26, 2025
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today. The post Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires appeared first on Doing CX Right.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
InteractionMetrics
JANUARY 31, 2025
Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction. This guide covers the top customer satisfaction survey companies of 2025.
Zonka Feedback
JANUARY 28, 2025
What if your website is losing customersnot because of your product, but because of their experience? A poorly optimized layout, confusing navigation, or a frustrating checkout process can drive visitors away. In fact, 38% of users judge a website based on design and usability alone. But how do you know whats working and whats pushing users away? Thats where customer satisfaction (CSAT) surveys come in.
Intercom
JANUARY 28, 2025
For years, weve conducted annual research on the trends shaping the customer service space and shared those insights in our Customer Service Trends Report. But AI changed everything. We cant predict whats going to happen by looking at the past anymore; weve moved beyond trends and into a completely transformed world of AI-first customer service. To reflect this new reality, weve decided to disrupt our annual trends report.
Execs In The Know
JANUARY 27, 2025
In todays competitive business landscape, fostering a community-centric approach alongside a customer-focused culture can yield significant benefits. A community-centric organization not only prioritizes customer needs but also builds a network of partnerships that enhance customer satisfaction and loyalty. The customer remains the lifeblood of any organization, and building a supportive community around them not only amplifies success but truly brings experience into the engagement.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Experience Investigators
JANUARY 28, 2025
What if your training methods could bridge cultural divides and turn challenges into opportunities for growth? Join me, Jeannie Walters, as we unravel the complexities of creating an inclusive and accessible customer experience that caters to the diverse needs of your team. This episode contains insights into overcoming literacy and tech barriers with empathy, transforming potential roadblocks into pathways for success.
Hodusoft
JANUARY 28, 2025
HoduSoft Gears Up for IT EXPO 2025: The Premier Tech Gathering Get ready for IT EXPO 2025! HoduSoft is delighted to announce its presence at IT EXPO 2025, the ultimate tech gathering of the year. The event is set to take place from 11th to 13th February 2025 in Fort Lauderdale, Florida , bringing together innovators, business leaders, and tech enthusiasts from around the globe.
Help Scout
JANUARY 28, 2025
This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!
eglobalis
JANUARY 29, 2025
My article originally posted at [link] Turn silos into strengths by embracing cross-departmental collaboration for better communication, faster innovation and stronger results. The Gist Silos as assets. Transforming silos into centers of expertise encourages cross-departmental collaboration and drives organizational growth. Shared accountability drives success.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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