Phonetics vs. LVCSR: Under the Hood of Speech Analytics
Callminer
APRIL 5, 2013
Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.
2013
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3 Reasons Customer Service Management Software is More Critical Today
Win the Customer
DECEMBER 30, 2013
'Customer service management software and CRM focuses on providing more efficient ways to unify business activities to carry out more effective customer service actions contributing to a better service experience. Technology is helping businesses face many of the challenges they face as they try to maintain or build market share. One of the most helpful […].
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Life in the UK
ProProfs
JANUARY 24, 2013
Life in the UK. 10 Questions. The Life in the UK test is taken by migrants wanting to settle permanently in the UK who already speak English to a sufficient standard – and meet our stricter rules for permanent migration. Candidates taking the test must get 75% of the questions correct. Here are 10 sample questions. Find out more: www.homeoffice.gov.uk/media-centre/news/life-in-the-uk.
5+ Effective Ways to Reduce Abandon Rates in Your Call Center
Fonolo
AUGUST 6, 2013
UPDATED JANUARY 2020. Lowering call abandonment in contact centers is what we do. It’s a primary benefit of our call-back software (and we’re proud of it) so you’ll forgive us for making this piece detailed… a round-up of what we’ll be covering today so you can skip the bits you already know. How to Reduce Abandonment Rates in Your Contact Center.
From Start to Scale: Driving Growth Through Seamless Payments Implementation
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer-Centricity Goes Beyond Customer Experience Management
ClearAction
MAY 27, 2013
Customer-Centricity Goes Beyond Customer Experience Management Lynn Hunsaker. Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company is doing, in order to grow revenue. Consequently, surveys tend to ask more about the company than about the buyer, and customer programs typically emphasize excitement and urgency for new purchases and positive word-of-mouth.
Injecting the Fun Factor into Customer Service
1 to 1
MAY 28, 2013
'Good customer service is difficult to come by these days, but even more elusive is fun service. Some companies like Southwest Airlines and Zappos rely on laughter to stand out from the competition. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job.
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Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
More Trending
Why Real-Time Monitoring Is So Important in the Contact Center
Callminer
DECEMBER 4, 2013
With real-time monitoring managers can act, not just react, and customer service, performance, and compliance issues can't slip through the cracks.
Speech Analytics 101: What is Speech Analytics?
Callminer
MARCH 12, 2013
Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost.
Positive Employee Engagement Enables Great Customer Experience
Win the Customer
DECEMBER 31, 2013
'Consistently delivering an exceptional customer experience requires creating employee engagement and culture that cultivates positive service actions.
Customer Experience Is More Important Than Advertising [Infographic]
Win the Customer
DECEMBER 28, 2013
'Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Experience Helps Customers Complete Their Shopping
Win the Customer
DECEMBER 23, 2013
'A great customer experience is one that seamlessly integrates real-time self-service technology backed by experts who can resolve breakdowns to the process.
Your Legacy of Customer Service Leadership
Win the Customer
DECEMBER 26, 2013
'Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out the service vision.
Wishing You a Day of Peace
Win the Customer
DECEMBER 25, 2013
'Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones. To all of you staffing the 24x7x365 customer service and technical support call centers around the world, who sacrifice to continue your mission of exceptional customer experiences, I want to […].
TOKYO TRIVIA!
ProProfs
JANUARY 18, 2013
Quiz Maker › Take Quizzes › Personality Quizzes › TOKYO TRIVIA! Loading Page, Please wait… TOKYO TRIVIA! 5 Questions. I 12 Attempts. I Created By mscontroversy 11 days ago. World Star Hip Hop Honey and Sin City dancer Tokyo (@iiLuvTokyo) aka "Sherane" will be stopping by "The Reveal" on Monday!!!
Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Awesome Infographic: Best Practices For Creating An Online Course
ProProfs
APRIL 3, 2013
To create an online course that engages and informs, you must remember that there are 3 important parts to a course. First comes the Introduction – where you introduce yourself and set the tone for the course. The second is the Instruction – here you present course overview and lay down detailed objectives and tasks to learners. Last but not the least, is the Conclusion – this is the time when you provide performance analysis and ask for learner feedback.
How well do you know figure skating?
ProProfs
JANUARY 16, 2013
Quiz Maker › Take Quizzes › Fun Quizzes › How well do you know figure skating? Loading Page, Please wait… How well do you know figure skating? 10 Questions. I 204 Attempts. I Created By owhadmin 13 days ago. The U.S. Figure Skating Championships come to the CenturyLink Center on Jan. 20 through Jan. 27. Before the skaters hit Omaha's indoor ice, take our quiz to see just how well you know figure skating terms.
Bulk Import Questions from Excel Spreadsheet to your Quiz
ProProfs
SEPTEMBER 2, 2013
'With ProProfs Quiz Maker , it is easy to upload any number of questions from an Excel file automatically to your ProProfs Quiz in few minutes. Entering questions in quizzes is no longer an extra effort. Questions can be prepared at your convenience anywhere and anytime in an Excel spreadsheet and later can be brought into your ProProfs Quiz with a single click.
ProProfs Wins 2013 Academics’ Choice Smart Media Award For Mind-Building Excellence
ProProfs
JUNE 14, 2013
'ProProfs Training Maker recently won the Academics’ Choice Smart Media Award 2013 for excellence in online education and training. The coveted award is an insignia of eminence, in providing quality education through mind building media and toys, granted by the Advisory Board of Academics’ Choice comprising of academicians from prestigious institutes such as Princeton and Harvard.
HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Quiz: How well do you know MLK?
ProProfs
JANUARY 18, 2013
Quiz Maker › Take Quizzes › Trivia › Quiz: How well do you know MLK? Loading Page, Please wait… Quiz: How well do you know MLK? 10 Questions. I 108 Attempts. I Created By owhadmin 11 days ago. Martin Luther King once said, “Life’s most persistent and urgent question is: ‘What are you doing for others?
Review of Web gives kudos to ProProfs eLearning tools
ProProfs
JULY 1, 2013
'2013 has been an excellent year so far, with our training software and quiz tool receiving rave reviews and winning coveted awards from all corners of the Web. A recent one comes from Review of Web – a technology blog which does in-depth reviews of software and apps. ProProfs being a hosted solution you don’t need to mess with quiz software updates, server maintenance etc.
What Demigod are You?
ProProfs
JANUARY 16, 2013
Quiz Maker › Take Quizzes › Personality Quizzes › What Demigod are You? Loading Page, Please wait… What Demigod are You? 5 Questions. I 4 Attempts. I Created By ipipero612 12 days ago. This is a quiz to see what kind of demigod you are. These are the results: Athena. Aphrodite. Poseidon. Zeus. Apollo. Ares. Hades.
Putting Customers First: If Not You, Who?
ClearAction
JULY 31, 2013
Putting Customers First: If Not You, Who? Lynn Hunsaker In all my years of meeting about customer responsibilities, I have never once been in the same room both with those who actually lead the move to customer centricity and with the people that prevent the move to customer centricity. There are two reasons for this: first, organizations don't think much about how the business [.
eCommerce in 2025: How Customer Experience Drives Online Retail Success
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
CBS features ProProfs: Secrets of online training
ProProfs
FEBRUARY 15, 2013
In a recent article published by CBS News , one of the biggest broadcasting networks in United States, ProProfs CEO Sameer Bhatia shared some rare insights and tips on online training. In the article, Sameer pens down some excellent tips on how businesses and trainers can “maximize the benefits of an online training program “ How to make the most of an online training program.
New: Create quizzes with optional or mandatory questions
ProProfs
JUNE 19, 2013
'A while back we introduced the skip and go back feature , using which you can allow learners to skip a certain quiz question or go back to a previous one. Building on it we have released yet another feature – Optional Questions, which provides you greater flexibility while creating a quiz. With the new “Optional Questions” feature you can exercise greater control while creating quiz questions by either making all the questions optional or mandatory for learners to answer, dur
Scheduled Maintenance on September 20th, 2013 from 10pm to 11pm EST – for 1 hour
ProProfs
SEPTEMBER 19, 2013
'We are conducting scheduled maintenance on September 20th, 2013 from 10:00 pm to 11:00 pm EST – for 1 hour. ( Convert to your local time ). The maintenance session is being undertaken to add 5 new custom result types and upgrade our internal server. This will ensure that you have a smoother experience while creating quizzes and courses. It will also offer you 5 more options around creating custom result types for your quizzes. .
Improve security with automatic expiration dates for user accounts
ProProfs
SEPTEMBER 11, 2013
'With ProProfs Training Maker & Quiz Maker , you can set user accounts to automatically expire after a certain date to improve security. Setting limited time access using expiration field finds application in high churn environments such as retail & manufacturing. It is also useful in scenarios where customers or employees need limited time access and removes the need manually disabling user accounts. .
How to Easily Navigate Crypto Accounting in the Web3 Era
Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead
Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively
Training Magazine Case Study: How eLearningArt reduced training costs & increased revenue using ProProfs
ProProfs
MARCH 25, 2013
Training Magazine, a reputed professional development magazine , recently featured a case study on how eLeanringArt created comprehensive employee training programs, using ProProfs, and improved product development as well as saved significant amounts of time and money. “By implementing ProProfs Training Maker technology, eLearningArt’s quality control “pass” rates increased to 90 percent.” - Bryan Jones ( President, eLearning Art) .
Get 30% more responses by creating a multi-page survey
ProProfs
SEPTEMBER 6, 2013
'With ProProfs new pagination feature, you can create a survey which is simple and easy for your respondents to take. By using page breaks, you can divide a long survey into multiple pages and make it convenient for your respondents to answer the survey questions. You can also easily add page breaks to your survey with a simple click of a button, and ensure that you get more respondents to take your survey.
New ways to boost the security of your Surveys
ProProfs
AUGUST 29, 2013
'ProProfs Survey Maker now supports secure surveys & spam protection with it’s new CAPTCHA and password protection features. Using CAPTCHA enabled surveys, you can prevent “bots” or automated programs from taking your surveys and generating spam. You can also control access to your surveys, by creating unique password protected surveys, which can be accessed only by those to whom you have shared the password details.
New: Use video plus powerpoint presentations to create engaging online courses
ProProfs
JULY 31, 2013
'Videos tutorials are excellent teaching tools. So are PowerPoint presentations. But if you were asked to pick the better one of the two, which would it be? PPTs or Videos…? Tough choice right! With our new PPT & video synchronization feature, you get the best of both the worlds. You can use any video and sync it with a PowerPoint presentation, which will advance automatically to the most relevant slide as the video progresses.
How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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