Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

Education 68

Education Entertainment Hospitality Hospitality 68

Intercom, Inc.

AUGUST 20, 2020

Most people drive when they’re listening to podcasts, or they’re working out, or they’re doing something to entertain the eyes, which takes the burden off of the person who is making the audio, because that burden then goes to the listener. The fallout from hyperstimuli. They were late-adolescent kids.

Technology 243

Technology Technology Social Media Start-ups 243

Fonolo

APRIL 19, 2018

You may think that watching movies and television shows is something you do for sheer amusement – providing little educational value. So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. Well, think again! Failing to Be Empathetic. (And,

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Steven Van Belleghem

OCTOBER 20, 2020

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Confirmit

APRIL 19, 2020

For example in education and healthcare, business may choose to leverage surveys to assess respondent’s needs and the accessibility of vital resources. Desire to keep things as normal as possible (amidst so much uncertainty and doubt) reinforces the need to keep things operational.

Entertainment 78

Entertainment Hospitality Hospitality Healthcare 78

Ameyo Callversations

SEPTEMBER 8, 2021

The agent entertains the caller and ends it with a call disposition. Agents aim to reach out to customers to educate or tell them about companies’ products/new offerings and inspire them to buy upgraded services. Inbound call centers answer the incoming calls of the business. What is Outbound Call Center?

Social Media 93

Social Media Contact Center Sales Entertainment 93

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132