ECXO

JUNE 11, 2023

This has resulted in increased bookings and customer satisfaction, and has helped Airbnb disrupt the hospitality industry. We aim to educate practitioners and companies while generating a unified customer experience model with a European regional focus. That’s a lot to think about for now. Find out more here.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

Customers That Stick

JANUARY 29, 2015

I have been an RN for 36 years, a childbirth educator for 20 years, and a doula for 16 years. I teach classes, coordinate a hospital based doula program, and attend births in the role of a doula. Meet Carol Euliss! I have worked for Community Health Network in Indianapolis, IN for 27 years.

Customer Experience 150

Customer Experience Hospitality Hospitality Social Media 150

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Beyond Philosophy

MARCH 31, 2020

I remember once how customers were complaining about the cleanliness of their rooms in a hospital even though they were being cleaned every day. Digitization will also speed up in Education and Healthcare. in some hospitals in Asia. So we might get to see robots more often in hospitals and AI will spread further in healthcare.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

Education 68

Education Entertainment Hospitality Hospitality 68

Beyond Philosophy

JANUARY 2, 2019

For example, when we were working with a hospital system, we were told patients wanted to spend more time with the doctor. As a result, our client was going to increase the time doctors spend with patients at a significant cost to the hospital. Always be educating. However, impromptu education is fantastic, too.

Net Promoter Score 156

Net Promoter Score Customer Experience CX Hospitality 156

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. That education starts on the first day.

Social Media 167

Social Media Customer Service Education Retail 167

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Bring in people with this expertise into your team, or barring that, educate your team on those skills so they can integrate those practices into your approach. Jude Children’s Research Hospital. To learn more about St.

Hospitality 76

Hospitality Hospitality Non-Profits Touchpoint 76

Beyond Philosophy

MAY 9, 2019

For example, we did Emotional Signature research for a hospital system. In my hospital example, more time spent staring at the computer screen saying, “Uh-huh, uh-huh,” won’t make the patient happy. They looked at the likelihood of people voting to approve additional taxes to fund education.

CX 151

CX Net Promoter Score Hospitality Hospitality 151

ProProfs

JULY 10, 2020

Right from transportation to hospitality, many industries are at their worst due to the pandemic. To cope with this, the education sector is adapting its operations through digital education. Here’s how the COVID-19 has paved a new way of transforming education from traditional classroom lessons to e-learning platforms.

E-commerce 119

E-commerce Education Government Transportation 119

Callminer

JUNE 24, 2019

Joined by Sitel Group—a finalist for the 2019 CCW BPO of the Year —as well as hospitality industry leader Holiday Inn Club Vacations, CallMiner’s workshop “Accelerate Speed to CX Intelligence with AI and Automated Interaction Analytics” will kick off Tuesday, June 25 from 2:15 – 4:45 p.m. Tuesday, June 25 2:15 – 4:45 p.m

Hospitality 140

Hospitality Hospitality Contact Center AI 140

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

ProProfs

JANUARY 9, 2019

In such a scenario, an advanced healthcare learning management system (LMS) can help healthcare professionals keep up with the requirement for continuous medical education and training without compromising patient care. Over the years, LMS solutions have demonstrated their efficacy as training tools in hospitals and clinics.

Healthcare 55

Healthcare Education Pharmaceutical Hospitality 55

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. Her mission? What new opportunities will AI create for retaining customers?

Education 52

Education AI Artificial Intelligence Start-ups 52

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. We aim to educate practitioners and companies while generating a unified customer experience model with a European regional focus.

Customer Experience 156

Customer Experience CX Hospitality Hospitality 156

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Define Your Purpose and Value.

Hospitality 78

Hospitality Hospitality Customer Experience Education 78

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Increased Customer Satisfaction. Twitter: @rolandflyboy. Shai Berger. Twitter: @shaiberger.

Customer Service 119

Customer Service Contact Center Hospitality Hospitality 119

Comm100

APRIL 24, 2018

This video, created by the Cleveland Clinic in the US, shows different hospital patients grappling with different life events. The post 10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before appeared first on Comm100. Download Now.

Education 64

Education Customer Service Hospitality Hospitality 64

Fonolo

APRIL 19, 2018

You may think that watching movies and television shows is something you do for sheer amusement – providing little educational value. In this clip from Little Britain, the hospital receptionist, Carol is not only unhelpful, she’s completely insane. Well, think again! Here’s the clip: 7. What if the Computer Says No?

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. It’s part of the “hospitality” aspect of support. I think that’s the real “hospitality” aspect of support: thinking about anticipating people’s needs. There’s just so much that goes into it.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Steven Van Belleghem

OCTOBER 20, 2020

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Intercom, Inc.

AUGUST 20, 2020

She actually just did this deal with a children’s hospital and is going to be contracting those pillows out for children. What that does is it offers an opportunity for that long-distance couple to feel present with each other. “Research shows that the best communication is done when both parties are present.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom

JUNE 15, 2023

She’s a gerontology instructor at Johns Hopkins University, CEO of Jenerations Health Education, and author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One and her most recent, Reimagining Customer Service in Healthcare. They’re sending a nasty email to the hospital administrator.

Healthcare 52

Healthcare Education Customer Service Hospitality 52

Hodusoft

JANUARY 18, 2022

Auto dialers are typically used in workplace environments with most telephone conversations, like the sales department, call centers, hospitality, healthcare, and education. Here are some brief descriptions to help you make an educated buying choice. Preview dialers.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. Instead, our education classes are interactive. Welcome to CX 101. It’s an elective for the B2B or the online/digital industry. This is not a customer service training class. Training is finite, usually one to three days.

CX 78

CX Hospitality Hospitality B2C 78

Customer Bliss

FEBRUARY 19, 2019

Every year, sick kids in children’s hospitals around the world rush from their hospital beds and exam rooms to high-five the superhero window washers, making their way down the building in front of their very eyes. Then these superhero men and women meet with the kids and give them a memory they soon won’t forget.

Hospitality 83

Hospitality Hospitality Start-ups Education 83

Zendesk

OCTOBER 7, 2021

One of its programs, Reaching Youth Through Music ( RHYTHM ), is an immersive educational series that brings the members of the SFGMC into schools to address bullying and youth isolation. Moving youth off the streets.

Hospitality 98

Hospitality Hospitality Case Management Education 98

Intercom, Inc.

MAY 10, 2018

What educational void is the team trying to fill with these programs? We really have come to relate on that, and we talk often about how the current form of executive education is kind of broken. Thanks so much for inviting us over to your new digs and the coffee and warm hospitality. Andrew, this has been awesome.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

CX Journey

JUNE 19, 2015

It's like a customer journey map that's been brought to life; the room is used to help executives and employees step through the journey, and to educate, brainstorm, and redesign the experience. Jude’s Children’s Hospitals, and Bombardier Aircraft. Have you thought about building a customer room?

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

Shep Hyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. by Bob Phibbs. Here are 100 of the strangest things retailers have been asked by customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member. Foundation.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Bill Quiseng

MAY 2, 2021

Generate ideas and educate others to replicate the opportunities to deliver outstanding service. We found out that our superstars would look for cues, such as a familiar city or state, team logos on caps or shirts, or guests celebrating a special occasion.

Customer Service 136

Customer Service Social Media Education Customer Survey 136

Customer Bliss

SEPTEMBER 19, 2019

In today’s episode, Lisa Allen , the first Chief Patient Experience Officer at Johns Hopkins Hospital shares how she combined her experience and knowledge in anthropology to change the way the organization addresses patient experience. These coaches also teach and educate the departments on the various CX processes.

Hospitality 54

Hospitality Hospitality Healthcare CX 54

Customer Experience Matrix

DECEMBER 16, 2018

Financial services and travel/hospitality came next, and adoption has recently spread to B2B, healthcare, education, and telco. I like to think of it as a challenge. New Industries Most early CDPs were deployed at retail and publishing companies. In itself, this progression isn’t news.

Retail 111

Retail B2B Hospitality Hospitality 111

Customer Experience Matrix

DECEMBER 30, 2021

There are similar markets outside of retail, where we already see specialist campaign and delivery CDPs in hospitality, financial services, telecommunications, healthcare, education, and elsewhere. The value of industry-specific systems is, once again, reduced integration cost.

Gaming 104

Gaming Retail Hospitality Hospitality 104