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Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

eglobalis

About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on connected care, innovation, and operational agility.

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The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function

eglobalis

The LG Global Customer Service Innovation initiative ties product lifecycle management directly into customer experience metrics, ensuring every teamfrom R&D to supportcontributes to CX KPIs. Nubank, MercadoLibre, TOTVS) Nubanks empowered support agents deliver both reactive service and proactive financial education. LATAM (e.g.,

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Growth vs. Customer Experience: A Dilemma?

ECXO

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

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Conversational AI to Reach $41.39 Billion by 2030

Smart Customer Service

The conversational AI market is propelled by several key forces, primarily rooted in technological innovation and shifting consumer expectations, according to The Research Insights. ($(".menu_main_container.menu_topics").offset().top top == scroll) && $(window).width() width() > 875) { //$("#ctl01").animate({ content.expand").animate({

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Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

SurveySensum

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

I remember once how customers were complaining about the cleanliness of their rooms in a hospital even though they were being cleaned every day. Digitization will also speed up in Education and Healthcare. That would mean more than one ending and storylines but would certainly be an innovation. in some hospitals in Asia.

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Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.