Intercom

OCTOBER 10, 2024

I’m the Senior Director of Global Support for our hospitality business and have been in the customer service space for about 18 years. Cost to serve: AI is perfect for those really basic, low-complexity/education questions. Customer satisfaction: ChatGPT and similar AI tech is now a part of many peoples day-to-day lives.

AI 96

AI Innovation Customer Service Start-ups 96

Intercom, Inc.

MAY 10, 2018

Dropbox is super unique and innovative today because of this thread they’ve been following over a long period of time, which is to take something that’s just part of your workflow – storing files – and making it spread because of the way people are working with each other. You can do paid referrals or paid ads.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. Her mission? What new opportunities will AI create for retaining customers?

Education 52

Education AI Artificial Intelligence Start-ups 52

Intercom, Inc.

AUGUST 20, 2020

About after two and a half years of running the company, it was a success, but I still wanted to leave it to pursue what I’m doing now, which is talking about how innovation – particularly with telecommunications – affects economics and relationships. So in 2018, I finally was able to sell the company. They were late-adolescent kids.

Technology 244

Technology Technology Social Media Start-ups 244

Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. It’s part of the “hospitality” aspect of support. I think that’s the real “hospitality” aspect of support: thinking about anticipating people’s needs. Then we have an operations team.

Customer Experience 169

Customer Experience Start-ups Engineering Hospitality 169

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. by Bob Phibbs. Here are 100 of the strangest things retailers have been asked by customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Empowering customers and reducing cost to serve through self-service education strategies. The answer?

Education 52

Education Hospitality Hospitality Innovation 52

Execs In The Know

FEBRUARY 5, 2024

Below are three such cities: Cagayan de Oro (CDO), Philippines – The Philippines stands out as a major player in the BPO landscape, ranking among the Top 20 globally and Top 2 in Asia in the English Proficiency Index released by Education First.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

1 to 1

DECEMBER 18, 2020

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. COVID has forced me to regroup and refocus.”.

Innovation 32

Innovation E-commerce CX Retail 32

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! We also offer tons of education about cycling, which is important to us.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Increased Customer Satisfaction. VPs & Directors of Customer Service.

Customer Service 57

Customer Service Contact Center Hospitality Hospitality 57

SurveySensum

SEPTEMBER 25, 2024

Their innovative products and top-notch quality create an experience that just works. Impact: Apple’s focus on design, innovation, and a supportive environment boosts customer loyalty and its reputation as a leader in both technology and service. Impact: T-Mobile’s CX and customer-centric innovations have earned it top honors in J.D.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. Choose your tech wisely (to change the world). The other thing you need is speed.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Actionable Insights 52

Hodusoft

APRIL 17, 2024

But the innovation of entrepreneur and innovator Sanford J. Healthcare Medical practices, hospitals, and healthcare facilities can use auto attendants to route calls to different departments such as scheduling, billing, or patient services. No matter however they disliked keeping callers waiting, organizations were helpless.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Qualtrics

JULY 9, 2019

Prior to the advent of HCAHPS (hospital consumer assessment of healthcare providers and systems) in 2007, the concept of experience in healthcare was an afterthought on the periphery of healthcare strategy. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR).

Healthcare 33

Healthcare Hospitality Hospitality Social Media 33

The Success League

FEBRUARY 19, 2025

Education: The Rhythm of the School Year Matters In education - K-12 schools, colleges, and universities - everything revolves around the school year. Many EdTech firms hire former educators for this reason, but these new CSMs often lack formal CS trainingmeaning CS leadership must invest in skill development to bridge that gap.

Construction 52

Construction Finance Healthcare Education 52

Steven Van Belleghem

SEPTEMBER 15, 2020

As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them).

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Uplifting Service

JANUARY 16, 2023

That’s one of the reasons that my clients at LUX* have been able to grow existing brands and launch news – even n the hard-hit hospitality industry. Watch this interview to discover the innovative ways that LUX* has found to connect with their communities and create more authentic experiences for their guests. 12 year olds?

Hospitality 40

Hospitality Hospitality Construction Education 40

Qualtrics

SEPTEMBER 16, 2020

Travel & Hospitality. Closed borders and canceled conferences meant that many in the Travel & Hospitality industry faced furloughs and layoffs — more than any other industry. But retail leaders who want to build the “new better” will have to focus on more than just customer-related innovations.

Hospitality 26

Hospitality Hospitality Healthcare Government 26

Gainsight

APRIL 29, 2019

A: I was doing a big transformation in a healthcare company that sold to hospitals and doctors offices. In enterprise it’s all about sustaining that growth and remaining innovative so you don’t flat line. Q: How should Product and CS teams work together to find the right customers for beta offerings?

Sales 14

Sales Start-ups Hospitality Hospitality 14

Uplifting Service

JANUARY 9, 2023

In recent years, they’ve developed innovative ways to deepen relationships with their guests, create memorable experiences, and help visitors forge real connections with the local community. The world needs a more humanistic approach to hospitality.” And we were lucky in the way that we had already done this with SALT.

Customer Experience 40

Customer Experience Hospitality Hospitality Gaming 40

Qualtrics

JULY 17, 2019

When employees feel cared for and supported, they go above and beyond for the customers they serve, are strong brand ambassadors, and often contribute innovative ideas that help the company grow. Create excitement and encourage innovation around the aspirational customer experience. Start with meeting employees’ needs.

CX 29

CX Customer Experience Close the Loop Hospitality 29

Qualtrics

OCTOBER 10, 2019

Today’s consumers are interacting with brands across retail, travel, hospitality and other sectors in a continuous, non-time bound way, making multiple connections across web, mobile, live chat, store visits, third-party reviews and social content within a single purchase journey. But the tech-based innovations are only half the story.

Retail 34

Retail Touchpoint Hospitality Hospitality 34

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Actionable Insights 52

Gainsight

NOVEMBER 22, 2024

We’re thrilled to announce that Harri , the all-in-one human capital management platform for the hospitality industry, has officially become our first four-product client in Europe by launching their customer community. With Gainsight Customer OS, we’re able to listen, engage, educate, and empower our customers in a way that scales.

Education 52

Education Hospitality Hospitality Innovation 52

Qualtrics

OCTOBER 20, 2020

With the advent of more sophisticated technology, startup founders are more easily able to build tools to drive social impact at scale: from personal finances to education to healthcare. Divya built Seratis to solve a personal problem she encountered in hospitals as a doctor. the founder of Seratis. They have the purchasing power.

Hospitality 26

Hospitality Hospitality Healthcare Engineering 26

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. In that way, AI enables a Human-First approach to customer success. This might involve training existing staff, hiring new talent, or both.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

Qualtrics

AUGUST 24, 2020

As part of our Experience Visionaries series, we sat down with healthcare experience professionals Dr. Adrienne Boissy Chief Experience Officer, Cleveland Clinic, and Rick Evans Chief Experience Officer, NewYork-Presbyterian to discuss how: Change has helped to drive innovation and creativity during the COVID-19 pandemic.

Healthcare 26

Healthcare Hospitality Hospitality Innovation 26

Gainsight

SEPTEMBER 22, 2022

Vikram Khanna, VP of Customer Success at Innovaccer , shared this during his session at this year’s Pulse, “Customer Innovation in Healthcare: Population Health and Value-Based Care.”. More recently, educational organizations approached them. At first, the benefits served mostly desk workers that were information and tech employees.

Healthcare 52

Healthcare Pharmaceutical Government Agriculture 52