Education Hospitality Net Promoter Score 
eglobalis
JUNE 3, 2025
In Japan , the concept of “omotenashi” (selfless hospitality) in companies like ANA (All Nippon Airways) and Toyota unifies these functions, ensuring that each contact pointwhether at the call center, service workshop, or dealership consultationoperates as a seamless continuum of respect and anticipation. LATAM (e.g.,
ECXO
DECEMBER 4, 2024
c. Net Promoter Score (NPS): NPS measures customer loyalty and satisfaction by asking customers to rate on a scale of 0-10 how likely they are to recommend the software to others. This score helps assess overall customer sentiment and identify promoters, passives, and detractors. Manufacturing Industry 1.
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Beyond Philosophy
MAY 9, 2019
When I say value, I’m talking about spending or increase in their Net Promoter Score (NPS), which measures how likely they are to recommend you to friends and family. For example, we did Emotional Signature research for a hospital system. Neither will spending more time with patients but talking down to them.
InteractionMetrics
APRIL 17, 2025
Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Metrics Cards display real-time scores. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget.
Execs In The Know
MAY 4, 2023
I began my career in the hospitality industry focusing on weddings and I loved it! So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right.
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member. Foundation.
Zendesk
MAY 17, 2022
If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS). Hospitals: 69. In short: CSAT measures a customer’s satisfaction with your company, service, or product.
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