eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features. Let me know your thoughts and experiences.

Customer Feedback 513

Customer Feedback Compliance Innovation B2B 513

Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions. Awareness is the first step towards change.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

JUNE 23, 2024

Lastly, it’s important to continuously educate and empower your customer success team. Educate your customers. You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services. Upselling and cross-selling.

CX 358

CX Customer Satisfaction Innovation Education 358

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

CX 296

CX Education Innovation AI 296

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367

B2B Innovation CX Government 367

ECXO

OCTOBER 5, 2023

You can also learn more on our Third-party webpage: [link] CX & EX & PX Design & Efficiencies Maturity Price: € 85 EUR Description: Learn how to design, innovate, and stop prevalent issues for customers, employees, and partners. Fine-tune your wisdom in identifying top ROI opportunities and service design, quality, and recovery.

Education 156

Education Government CX B2B 156

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 455

Customer Experience VOC Net Promoter Score Government 455

eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences.

Contact Center 328

Contact Center AI Compliance Machine Learning 328

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. This perspective fosters patience and a focus on future rewards, encouraging individuals to invest in education, savings, and long-term projects. 3.

Customer Experience 177

Customer Experience Innovation Education Government 177

ECXO

JUNE 3, 2024

Stagnation and Lack of Innovation: Reliance on routine solutions and a reluctance to explore new or creative approaches. This can stifle innovation and progress, both in personal growth and in organizational or societal contexts. Encourage Innovation: Create an environment where innovative thinking is rewarded.

CX 332

CX Innovation Education Social Media 332

ECXO

JUNE 9, 2024

Enhancing Creativity and Innovation: Listening opens the door to a plethora of ideas and innovations. This holistic approach can lead to more innovative solutions and successful outcomes. This feedback loop is essential for growth and innovation. This can be both fun and educational. Get ready for a bonus!

Customer Experience 374

Customer Experience Gaming Innovation Start-ups 374

Comm100

NOVEMBER 28, 2022

Colleges and universities often find themselves pulled between tradition and innovation. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Automation takes off. ” – Inside Higher Ed.

Education 98

Education Customer Service Omnichannel Social Media 98

ProProfs

JUNE 5, 2020

The ongoing technological advancements and innovations have changed our entire lifestyle for the best. Gone are the days when education was limited to books and lectures. That was the time when rote learning played an important role in the entire education system. . E-learning is a game-changer in the education landscape.

Education 97

Education Gaming Business Operations Innovation 97

ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. An innovative mindset. First, his innovative mindset towards customer service and CX. Thank you for those lessons, Tony.".

CX 266

CX Innovation Contact Center Education 266

Lightico

JANUARY 19, 2022

The new award program honors the people and companies that are helping to innovate, accelerate and enhance the insurance industry. If you would like to honor and recognize those who are innovating and modernizing the industry, nominate now! These people are true innovators. We want to recognize them and their contributions.

Innovation 98

Innovation Finance Education Start-ups 98

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 117

Innovation NPS Touchpoint Start-ups 117

ECXO

JULY 26, 2023

The European Customer Experience Organization (ECXO) understands the complexities of data analytics and is here to help and educate. In 2024 we are launching our education program. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Foresee

MAY 21, 2021

These people are doing exciting, innovative work in the CX field, and […]. The post Verint’s XM Clients Inspire and Educate at Engage21 appeared first on Verint ForeSee. Luckily, we have recordings of all their presentations, and I highly recommend that you take some time to watch some or all of these sessions.

Education 75

Education Innovation CX 75

Uniphore

JUNE 9, 2021

Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. Educate, engage and empower your employees. Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential.

Contact Center 246

Contact Center Education AI Start-ups 246

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience.

Gaming 52

Gaming Education Compliance AI 52

Sprinklr

SEPTEMBER 17, 2021

Today, I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for Best Practices in Education Services ! The award recognizes Sprinklr University as delivering outstanding best practice education services to customers, partners, employees, and the public.

Education 74

Education CXM Innovation Technology 74

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. Chapters Chapter 1 What is live chat for higher education? Chapter 2 Why is higher education adopting live chat? Table of Contents What is live chat for higher education? Why is higher education adopting live chat?

Education 75

Education Omnichannel Customer Service B2B 75

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. In the film, Neo learns to harness his abilities, ultimately breaking free from the constraints of the matrix.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

CX Accelerator

OCTOBER 26, 2019

Shep Hyken Shuri (Black Panther’s Sister) She's fierce, she's lovely, a genius inventor and innovator, she leverages technology smartly, and she's always anticipating future needs! When he found himself in the future, he didn't complain - he worked to educate himself - a growth mindset. " He's all about the customer!

CX 303

CX Contact Center Start-ups Education 303

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience , Author, Coach, and Educator. Karen is the principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

Comm100

DECEMBER 12, 2023

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. Learn more about our platform and keep ahead of the curve.

Innovation 97

Innovation Customer Service Omnichannel Social Media 97

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving topics. We hope you and your family are having a great summer.

Customer Experience 207

Customer Experience CX Innovation Education 207

Intercom, Inc.

APRIL 29, 2021

Dee: Well, to be fair, there are elements to that history in terms of filmmaking, in terms of education and storytelling that I think is probably very well expressed in your world today. But out of a random summer holiday in Paris, I turned a gap year into a full ex-pat life. And we’ll hear a little bit more about that later.

Innovation 118

Innovation B2B Start-ups Education 118

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. An innovative mindset. First, his innovative mindset towards customer service and CX. Thank you for those lessons, Tony.".

CX 182

CX Innovation Contact Center Education 182

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.

Innovation 78

Innovation AI Management Consulting Education 78

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Customer Loyalty Gaming 207

Intercom, Inc.

JUNE 15, 2022

Diverse teams are repeatedly proven to be more innovative, productive, and happier.”. Investing in education. We believe one of the most important ways we can contribute to diversity in the industry is by investing in education. Innovative course design.

Engineering 104

Engineering Education Innovation Technology 104

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Maturity models to help you plan your next level of maturity in CX.

Non-Profits 157

Non-Profits CEM Customer Experience CX 157

Experience Investigators

FEBRUARY 11, 2025

We’re thrilled to have Dr. Amy Climer, a leading expert in creativity and innovation, sharing her insights. We look at how we can navigate the fine line between innovation and distraction as technology evolves, offering a fresh perspective on capturing consumer attention amidst fragmented media consumption. Amy holds a Ph.D.

CX 52

CX Innovation Education AI 52