ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. This could be achieved through platforms that encourage user-generated content, forums for discussion, or social media engagement. To combat this, businesses need to simplify the customer journey.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

ECXO

JUNE 3, 2024

Stagnation and Lack of Innovation: Reliance on routine solutions and a reluctance to explore new or creative approaches. This can stifle innovation and progress, both in personal growth and in organizational or societal contexts. Encourage Innovation: Create an environment where innovative thinking is rewarded.

CX 332

CX Innovation Education Social Media 332

Comm100

NOVEMBER 28, 2022

Colleges and universities often find themselves pulled between tradition and innovation. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Automation takes off. ” – Inside Higher Ed.

Education 98

Education Customer Service Omnichannel Social Media 98

ECXO

JULY 26, 2023

By collecting and analysing data from various touchpoints, such as website visits, mobile app usage, social media interactions, and customer service interactions, companies can ensure consistent and personalised experiences across channels. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Experience Investigators

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Keep your finger on the pulse of social media, user reviews, and customer questions. Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. . Ask leaders to present their ideas.

CX 133

CX Social Media Contact Center Customer Journey Map 133

Sprinklr

AUGUST 12, 2021

According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. Additionally, more than half of investors say they would interact with their advisor through social media channels if they had the opportunity.

Social Media 111

Social Media Education Sales Compliance 111

Fonolo

JANUARY 11, 2018

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of consumers expect companies to respond within 24 hours after posting on social media, while 72% of Twitter complaints expect a response within an hour. VPs & Directors of Web/Social Media.

Social Media 87

Social Media Customer Service Contact Center Innovation 87

Beyond Philosophy

JUNE 17, 2015

Without innovative and useful content, not only will Google not reward the site with high search placement, but associated efforts – email campaigns, social media marketing, and search engine optimization – will also fall short. Social media marketing (SMM), in turn, will help enhance search performance for the site.

Social Media 96

Social Media Engineering Gaming Innovation 96

Retently

MARCH 11, 2025

Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. Creating educational content if a product requires extra guidance (e.g.,

CX 115

CX Customer Experience Net Promoter Score NPS 115

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). It’s also a fantastic place to look globally at contemporary industry trends and innovators. VPs & Directors of Web/Social Media.

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Intercom, Inc.

APRIL 29, 2021

Dee: Well, to be fair, there are elements to that history in terms of filmmaking, in terms of education and storytelling that I think is probably very well expressed in your world today. We are going to invest more in social media and on distribution and proper strategies to promote our content. Joei: Yeah, looking back.

Innovation 118

Innovation B2B Start-ups Education 118

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. You may find that people are using different social media channels and online communities that you were not aware of. Acquisition declining?

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Fonolo

JUNE 12, 2019

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 99

Contact Center Social Media Customer Satisfaction Education 99

Fonolo

NOVEMBER 27, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 119

Customer Service Contact Center Hospitality Hospitality 119

Fonolo

NOVEMBER 14, 2018

With the advent of social media, live chat, and increasingly sophisticated call center technology, customers expect a rapid resolution to their problems. VPs & Directors of Web/Social Media. Speed of Customer Service. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Satisfaction 85

Customer Satisfaction Net Promoter Score Social Media Contact Center 85

Fonolo

NOVEMBER 20, 2018

From website FAQs, to live chat options, to social media platforms, there are an increasing amount of channels which consumers can use to reach out for help. VPs & Directors of Web/Social Media. There is no question that customer service is changing quickly. Who should attend: VPs & Directors of Contact Centers.

Customer Service 86

Customer Service Contact Center Social Media Engineering 86

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience.

Omnichannel 96

Omnichannel Social Media Start-ups Innovation 96

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Tweet About It. Ways to Reduce Customer Frustration.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

JANUARY 14, 2020

With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Her personal blog is a great read and covers anything from technology to social media, entrepreneurship, customer relations, and everything in between. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

JANUARY 16, 2019

VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. A Multi-Channel Future. Plus so Much More! Who should attend: VPs & Directors of Contact Centers. Shai Berger.

Contact Center 85

Contact Center Social Media Education AI 85

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. So she goes online, and after doing some research which only confuses her further, she posts to social media for advice.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Experience Investigators

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . It means investing in their education, their feedback cycles, and their wellness. It also means tapping into their ideas around innovation for the customer experience. . Crazy, right? .

Customer Experience 136

Customer Experience CXM Net Promoter Score CX 136

Aquire

JULY 20, 2021

email, phone, social media, or live chat). Aim to get your social media responses out quicker than average. Get creative on social media. One of the best ways to humanize your brand and personalize your customer service is by providing conversational support on social media.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. Related articles: Customer Experience: A Lucrative Opportunity for Marketers.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

Uplifting Service

MARCH 17, 2020

Airlines have shifted from the language of inspirational experience — promoting pampered luxury — to a service language of education about enhanced cleaning and disinfection measures used for your protection. But where can you empower teams now to help you innovate and succeed? Uplifting Customer Service: A Job from the Inside Out.

Social Media 83

Social Media Government Innovation Gaming 83

Fonolo

OCTOBER 24, 2019

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 75

Contact Center Social Media Customer Satisfaction Education 75

C3Centricity

OCTOBER 7, 2020

Steve Jobs succeeded in building a strong brand that people associated with innovative products that rock! Many argue that Apple has lost some of its sparkle since his demise, because his visionary approach has been replaced by more upgrades than innovations. Connect with these market mavens and make them your brand advocates.

Net Promoter Score 115

Net Promoter Score NPS Social Media Start-ups 115

Fonolo

NOVEMBER 15, 2017

In time it turns into what feels like a “sixth sense” or “intuition” but truthfully it’s just being extremely educated about your surroundings. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Ways to Reduce Customer Frustration. Plus So Much More! Shai Berger.

Customer Service 100

Customer Service Contact Center Social Media Education 100

Fonolo

NOVEMBER 9, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. As a thought leader, innovator, and CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Ways to Reduce Customer Frustration. Shai Berger.

Customer Service 59

Customer Service Social Media Contact Center Education 59

Totango

JANUARY 19, 2022

Your resume is the hiring manager’s first impression of you, so it needs to be more than just a list of your previous jobs and education history. There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. Paint a Picture with Your Resume.

Start-ups 109

Start-ups Social Media Engineering Education 109

Intercom, Inc.

JULY 7, 2022

A former pediatric neurologist working for the New York City Board of Education before she turned to product design, Cat is passionate about making sure innovation is at everyone’s fingertips, and that’s why she co-founded Stark, a startup that provides tools and knowledge for businesses to design and build accessible products from day one.

Education 118

Education Non-Profits Engineering Start-ups 118

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 26

Social Media Social Listening Education Start-ups 26

Fonolo

JANUARY 25, 2018

VPs & Directors of Web/Social Media. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Who should attend: VPs & Directors of Customer Service. VPs & Directors of Contact Centers.

Customer Experience 86

Customer Experience Contact Center Social Media Education 86