Lumoa

FEBRUARY 6, 2018

Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. Be prepared to pilot new things – try, fail and learn fast before trying again. It starts inside the business - communicate, communicate, communicate and educate, educate, educate.

CX 121

CX Customer Experience Education Machine Learning 121

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. Get a solution that is…”.

Contact Center 210

Contact Center CRM Technology Technology 210

Gainsight

JANUARY 27, 2021

In my role specifically, being part of “the post-sales front-line” means that it’s my responsibility to connect my customers with as many brains and resources as possible and as much as required to help them make the educated decisions they need to. . I may not have all the answers, but I have access to the people who do!

Scorecard 52

Scorecard Transportation Machine Learning Education 52

Lumoa

OCTOBER 31, 2018

data security, gig economy, AI, machine learning).” Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. Be prepared to pilot new things – try, fail and learn fast before trying again. Never underestimate the customers expectation in CX.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” We think that’s pretty mind-blowing.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Health Score. Actionable Insights.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52