Callminer
SEPTEMBER 5, 2017
Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. Angela Megasko.
InteractionMetrics
JANUARY 31, 2025
Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. In addition, they offer discounts for government, education, and nonprofit organizations. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights.
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CX Journey
APRIL 25, 2018
They can be used during onboarding, training, and other ongoing education opportunities to unite the organization around the customer, to teach employees about the current and the future experience, and to further ingrain the customer-focused culture of the business. Communicate and share experiences. Give attendees homework.
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.
InteractionMetrics
AUGUST 14, 2024
Here’s how the customer service consulting process works at Interaction Metrics: First, we mystery shop you and your competitors to gauge the current state of customer service at your company. What’s the Customer Service Consulting Process Like? When we can, we augment this with your call recordings, chat documentation, etc.
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