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🌍✨ Celebrating International Women’s Day! ✨🌍

ECXO

Each has blazed a trail in her field while also championing important causes such as education, human rights, and the fight against intolerance. Now based in Europe, she devotes herself to creating content that explains the reality of Israel and challenges widespread misconceptions, reaching millions across social media.

Education 191
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How to Use Social Media to Support Your Customers

Fonolo

That being said: Social media platforms aren’t solely used for public brand-shaming. For those of us invested in improving our customer support offerings, we must acknowledge social media as a remarkable space in which to play. He has formed profitable ventures and created scores of jobs in the last 3 years.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

The folks we interact with are more than happy to share their experience with friends, family, and on social media – and we do everything it takes to ensure that experience is a positive, efficient and successful one. Educating on self-service results in a better customer experience. Smitha Baliga @Tele_Direct.

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Gina Gotthilf on growing Duolingo to 200 million users

Intercom, Inc.

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Gina stepped away from Duolingo at the beginning of 2018 to help non-profits better understand the growth and marketing principles that thrive in today’s tech world. Daily active users was our non-b t metric.

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How to Fix Low Profitability By Improving the Customer Experience

Experience Investigators

A key factor for business success and profitability (where revenue outpaces costs) is the customer experience (CX). There are several ways we can actually improve profitability with an intentional customer experience strategy. So, whats missing? However, many business leaders think of CX as a cost center for their organizations.

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Stark’s CEO Cat Noone on designing accessible products

Intercom, Inc.

A former pediatric neurologist working for the New York City Board of Education before she turned to product design, Cat is passionate about making sure innovation is at everyone’s fingertips, and that’s why she co-founded Stark, a startup that provides tools and knowledge for businesses to design and build accessible products from day one.

Education 118
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.