ECXO

JULY 26, 2023

Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. You must maintain a consistent experience and service level across all channels – and the only way to achieve this is through omnichannel communication.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. What is an omnichannel contact center? In an omnichannel contact center, customer interactions are managed across various channels and recorded as a unified conversation.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

InteractionMetrics

APRIL 17, 2025

Features & Usability InMoment includes AI-driven analysis, pre-built survey templates, and omnichannel user feedback collection. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget. It’s especially strong in the software and IT sectors.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? We’re moving towards a personalized omnichannel experience in B2B customer journeys. Why are your customers turning away from you?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). That’s why you need to enable proactive and educational marketing in addition to traditional campaigns as part of your digital transformation efforts.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107