Fonolo

MAY 11, 2022

Fonolo is pleased to announce this year’s CX Award winners, EECU (Educational Employees Credit Union) and Oregon PERS (Public Employees Retirement System). Educational Employees Credit Union (EECU). EECU was founded in 1934 with the mission of providing low-cost financial services for educators in the community.

CX 91

CX Non-Profits Contact Center Education 91

Fonolo

MAY 11, 2022

Fonolo is pleased to announce this year’s CX Award winners, EECU (Educational Employees Credit Union) and Oregon PERS (Public Employees Retirement System). Educational Employees Credit Union (EECU). EECU was founded in 1934 with the mission of providing low-cost financial services for educators in the community.

CX 67

CX Non-Profits Contact Center Education 67

InteractionMetrics

JUNE 10, 2021

Now, to take Interaction Metrics to the next level and reach a wider audience, Interaction Metrics has finished its brand overhaul that included a new website , videos, educational materials, and a newsletter focused on science tips to improve customer surveys. Methods include customer feedback surveys , service evaluations , and more.

Education 52

Education Customer Survey Customer Feedback Customer Loyalty 52

Customer Bliss

OCTOBER 17, 2017

They ran a trial market in Portland, Oregon and some tests of SMS communication. Educating customers and front-line employees on self-service. Look more at your tech stack and what you can accomplish. They were kicking tires on their products and how they come together and customers interact with them. Automation.

Customer Experience 23

Customer Experience Net Promoter Score NPS CX 23

ProProfs

JANUARY 17, 2013

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E-commerce 45

E-commerce Government Transportation Manufacturing 45

Customer Experience Matrix

APRIL 1, 2020

Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Defense, productivity and education software, and communications are doing the best. Online groceries, cold medications, fitness equipment and computers surged, as did preordering for in-store pickup.

Retail 96

Retail Entertainment Government Social Media 96

Steven Van Belleghem

MARCH 30, 2020

Google allows free access to the enterprise version of Hangouts Meet to all G Suite and G Suite for Education users. Educating people at home. LogMeIn is making “Emergency Remote Work Kits” available for free for three months. Cisco is offering the free version of its Webex service with no time restrictions.

Healthcare 52

Healthcare Gambling Government Transportation 52