InteractionMetrics

MARCH 27, 2025

Offering more than just your product, like tips, insights, or education, creates deeper loyalty. The easiest way to keep your customers feeling well cared-for is to use technology to predict their needs. You can track past purchases, preferences, and even predict future needs, all in one convenient location. Absolutely!

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

Customer Experience Matrix

FEBRUARY 5, 2015

Vendors have been knocking themselves out for the past five years trying to educate marketers to run their systems. Predictive analytics are growing quickly but so far are still done by specialized vendors rather than built into the marketing automation platform. Perhaps having agencies run them is the real solution instead.

B2B 93

B2B Predictive Analytics CRM Machine Learning 93

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

CX Journey

JANUARY 11, 2017

Predictive analytics and, more importantly, prescriptive analytics. In recent years, there's been an evolution from purely descriptive analytics (basic, summary statistics) to predictive analytics (predicting some future outcome based on what you know about the customer or on historical data).

Predictive Analytics 64

Predictive Analytics Unstructured Data Education Customer Experience 64

Beyond Philosophy

JANUARY 7, 2016

In 2016, it is vital to educate your Customer Experience professionals about these deeper influences explained by Behavioral Economic concepts, and then subsequently other people in your organization, if you’re not to fall behind in future years. Predictive Analytics Are Key. My prediction.

Predictive Analytics 60

Predictive Analytics Education Customer Experience CX 60

Bill Quiseng

MAY 8, 2017

If customer information is kept accurately and up to date, it can prove to be invaluable when used with predictive analytics technology. John is an advocate for technology and education in Colorado and has been an active contributor to the Colorado Technology Association (CTA).

CRM 83

CRM Predictive Analytics Customer Relationship Management Social Media 83

Aquire

SEPTEMBER 18, 2021

That’s why you need to enable proactive and educational marketing in addition to traditional campaigns as part of your digital transformation efforts. Reduce churn with predictive analytics. Now they’re not waiting for your ads, your emails, or salespeople to make their purchases. Personalize interactions.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Gainsight

JANUARY 4, 2024

Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers. Access to Education and Best Practices Popmenu has been able to offer its customers more comprehensive access to educational materials and best practices.

Predictive Analytics 52

Predictive Analytics Education Innovation Touchpoint 52

Beyond Philosophy

DECEMBER 23, 2015

This is then combined, or integrated, with qualitative and quantitative customer research (in other words, it is not possible to gain a complete MRI of customer behavior without tactical and strategic research), especially in areas of customer need and behavioral segmentation.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Beyond Philosophy

MAY 23, 2024

The siloed implementations of AI and the disparate data gathered from them currently cannot provide this type of predictive analytics. Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team. Another problem facing AI is the type of data collected.

AI 78

AI Predictive Analytics Retail Education 78

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

SEPTEMBER 14, 2022

Empower customers with Community, education, and AI. The future of customer empowerment is fueled by Community, customer education, and predictive analytics. With these three components, companies form the foundation upon which we build customer education programs. But it’s hard to actually put into practice.

Education 52

Education Artificial Intelligence Predictive Analytics AI 52

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. The more educated Marketing’s counterparts become, the more in-tune with customers’ expectations they’ll become. 1st Key to Retention-Rich Marketing: Context.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Gainsight

FEBRUARY 27, 2025

Cummings III, CEO at Dataplant and Director of Education at Gen AI Works Samuel J. Cummings III has built his career at the intersection of AI, Customer Success, and education. The business world will recognize your value when you do.

Pharmaceutical 52

Pharmaceutical AI Education Predictive Analytics 52

Intercom, Inc.

APRIL 15, 2021

Essentially, one of the things we were realizing is that we were a predictive analytics tool working for a lot of retail companies, trying to help them figure out which customers have more potential than others and what kind of products to surface to them. MD Anderson invested millions in a contract with IBM Watson.

AI 118

AI Start-ups B2B Predictive Analytics 118

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Both online and in-store experiences offer distinct advantages and can complement each other to provide a holistic and satisfying customer journey.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Zendesk

AUGUST 2, 2021

Diagnostic analytics is examining and drilling down into the data to determine exactly why something occurred. Predictive: What’s going to happen? Predictive analytics is taking what you’ve learned about past sales and using it to gauge patterns and trends. This allows you to make educated predictions.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

SugarCRM

DECEMBER 7, 2023

Therefore, forecasting as a form of educated guesswork simply doesn’t cut it in manufacturing. So, manufacturers need exact sales forecasts, not educated guesses. Predictive analytics helps them effortlessly generate precise predictions from that data and turn them into easy-to-follow insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics CRM 26

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Steven Van Belleghem

FEBRUARY 10, 2020

Some say that, for instance, customer predictive analytics could take a decade to adapt to quantum at today’s pace of development (though that could change of course). They’re still mostly used for research and education. Are we there yet? In other words: quantum “noise” makes such computers incredibly difficult to stabilize.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Here are some education use cases : Provide students with access to information (e.g.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics AI 59

SugarCRM

MAY 21, 2024

Thus, demand forecasting has several challenges that can be overcome with a healthy dose of predictive analytics , ERP, and CRM data. Advanced forecasting tools with predictive analytics as part of their capabilities are a great way to overcome these limitations.

Manufacturing 26

Manufacturing Predictive Analytics CRM Sales 26

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Helpt

FEBRUARY 14, 2024

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

ClearAction

JULY 23, 2023

In addition to the groups listed above: Marketing managers are creating content and campaigns to educate and nurture prospective and existing customers. Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions.

Government 62

Government B2B CXM Customer Experience 62

SugarCRM

MAY 3, 2022

across all industries, but real estate, education, and government emails boast the highest numbers, around 14%. Connect and engage with new prospects and customers through inbound and outbound emails, social media management, AI-driven predictive analytics, and even Google Ads management tools.

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SugarCRM

JULY 9, 2024

Predictive Analytics AI uses predictive analytics to anticipate customer needs and behaviors. By analyzing historical data, AI can predict future actions, such as which products a customer is likely to buy next or when they might need customer support.

AI 26

AI Predictive Analytics E-commerce CRM 26

Gainsight

JULY 16, 2021

Second, if it does offer you those features to shift from basic reporting to more sophisticated reports and dashboards, are you educated and using them to your advantage? You will be fully informed with predictive analytics to know how likely a customer will renew through health scores, NPS , and usage data.

Predictive Analytics 40

Predictive Analytics Sports Start-ups Actionable Insights 40

Retently

AUGUST 5, 2024

This makes it a good choice for SMBs or educational institutions already using Zoho products that want a straightforward survey tool without extensive customization. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback. Rating Breakdown: Retently Honorable Mentions 2.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Zendesk

SEPTEMBER 5, 2023

Educate the team on how the: Customer journey is changing New strategy impacts them and their role Process ties into any new call center skills they might need This will also set you up to receive productive feedback from your employees about how to further improve these processes.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SugarCRM

JUNE 27, 2024

The best way to overcome bias and human error is to rely more on CRM and ERP data and less on educated guesses and spreadsheets. In the context of complete data, companies can predict market evolution, proactively adapt their strategies, and incorporate risk reduction measures as they identify unfavorable market dynamics.

Manufacturing 26

Manufacturing CRM Predictive Analytics Sales 26

SugarCRM

JULY 9, 2021

With every beep , tweet , and ding , infinite amounts of information are harassing consumers, giving them the power and accessibility to educate themselves and take control of their buyer’s journey. In today’s world, digital technology rules.

B2B 26

B2B Predictive Analytics CRM Engineering 26