eglobalis

MARCH 13, 2025

Host executive town halls, share customer success stories, and launch company-wide training programs that educate employees on customer-centric behaviors. Invest in the Right CX Tools and Technologies Provide leadership with data-driven insights by investing in CRM platforms, customer feedback systems, and journey analytics tools.

CX 235

CX CX Transformation B2B B2C 235

Experience Investigators

JANUARY 18, 2022

And customer experience management requires a thorough approach to training and education for all employees. Your organization will benefit more from committing to an ongoing, organization-wide CX education program, maybe working with your Learning and Development (L&D) team. Consistency in education sends a message.

Education 137

Education CX Customer Feedback Customer Experience 137

ECXO

NOVEMBER 19, 2024

For instance: • Awareness : Provide educational content to help customers recognize their problems (like how Obi-Wan introduced Luke to the Force). Encourage your team to adopt a growth mindset , embrace new technologies, and be open to experimentation. Lesson for Companies : Innovation is crucial for staying ahead of the competition.

CX 296

CX Customer Experience Social Media Touchpoint 296

Customer Think

MARCH 16, 2023

Global events like the Covid-19 pandemic have initiated a shift in attitudes and changed how more industries leverage cloud-based technologies. The education sector is one of the many industries reaping benefits from this change. The market for cloud computing in education is estimated to reach USD 8779.1 million by 2027.

Education 81

Education Technology Technology 81

ECXO

OCTOBER 5, 2023

In-depth Understanding of CX and AI Connection : Practical Examples : Delve into practical examples to understand how these emerging technologies can serve as a precursor to fully automated models using AI. This marks a revolution in CX assessment. Coming Soon. As we prepare our own Corporate program.

Customer Survey 380

Customer Survey AI Net Promoter Score NPS 380

ECXO

DECEMBER 4, 2024

Role of Technology 1. Automated Onboarding Processes: SaaS companies leverage technology to streamline and automate the onboarding process, ensuring a seamless and efficient experience for new customers. It helps determine the profitability and long-term value of the customer. SaaS Companies a. Manufacturing Companies a.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

ECXO

JULY 16, 2024

Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices. Technology and Sleep: The proliferation of smartphones and laptops has blurred the lines between work and personal life, often leading to poor sleep habits.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Comm100

JULY 27, 2023

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. But despite its prevalence, not enough has been done within education to facilitate successful academic careers. How Does Dyslexia Impact Education?

Education 98

Education AI Technology Technology 98

Comm100

NOVEMBER 15, 2022

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the student experience and outcomes. 60% of students agree that technologies introduced since Covid-19 have improved their learning and grades. High support volumes.

Education 19

Education Compliance Technology Technology 19

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. Lastly, it’s important to continuously educate and empower your customer success team. Leverage technology. Educate your customers. Make sure everyone knows what they’re working towards.

CX 358

CX Customer Satisfaction Innovation Education 358

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

Education 98

Education Customer Service Omnichannel Social Media 98

Fonolo

SEPTEMBER 22, 2020

Gen-Z’s expectations of technology are far higher than previous generations. If you don’t start implementing these essential four technologies into your business, you’re going to have serious trouble connecting with this generation of digital natives. Gen-Z Expects More from Technology than Previous Generations.

Contact Center 124

Contact Center Technology Technology Omnichannel 124

Zendesk

JULY 14, 2022

But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. When companies don’t prioritize customer education, their customers often miss out on opportunities to get the most value from the business, which can lead to churn.

Education 98

Education Start-ups Customer Satisfaction Customer Relationship 98

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Technology in itself doesn’t make the difference. But, technology on its own does not make the difference.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Experience Investigators

AUGUST 20, 2024

And customer experience management requires a thorough approach to training and educating all employees. Sam remembers their first training including education about how each employee makes a difference to customers, but subsequent training hasn’t touched on that at all. Consistency in education sends a message.

Education 102

Education CX Artificial Intelligence Start-ups 102

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. However, merely implementing these technologies without practical actions and listening to your customers and following the company mission and goals will not turn your company into a winner.

Customer Experience 455

Customer Experience VOC Net Promoter Score Government 455

ECXO

JUNE 20, 2023

As Forbes explained, IBM’s purpose today ‘is to use its technological smarts to help make the planet work better in areas like healthcare, education, environmental causes, and other areas of critical need’ It’s ‘People for a Smarter Planet’ project is a good example of how a brand brings its purpose to life.

B2B 367

B2B Innovation CX Government 367

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Cultural Sensitivity Training : Offer training programs to educate employees about cultural differences and regional preferences. Continuous monitoring and adaptation are crucial.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

ECXO

APRIL 24, 2024

These models are formed through personal experience, education, and culture, which means what one person perceives as complex might be perceived as very simple by another. When we make decisions, we use mental models that are essentially internal representations of our understanding of reality.

CX 317

CX B2B Compliance Sales 317

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. The landscape of consumer behavior is constantly changing, influenced by technological advancements and shifting cultural dynamics.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

ECXO

JUNE 11, 2023

Incorporate emerging technologies – staying up to date with emerging technologies can help you create a cutting-edge experience that sets you apart from the competition. From conducting thorough research to incorporating emerging technologies, companies must take a holistic approach to designing a successful experience.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Technical Limitations Sometimes, a feature request is not feasible with the existing technology stack or product architecture. Use customer education to highlight the unique benefits of your solution compared to the competition.

Customer Feedback 513

Customer Feedback Compliance Innovation B2B 513

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. Educating, engaging and empowering employees. Agents were overwhelmed by the business, products/processes or customer-interaction technology.

Contact Center 246

Contact Center Outlook Gaming Education 246

Callminer

OCTOBER 11, 2018

Educating on self-service results in a better customer experience. One way of reducing Agent Redundancy Rate is to use technology to immediately provide customers with information, links, and resources while they are waiting for an email/chat response from a human. One of the most undervalued call center metrics is…”.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Uniphore

JUNE 9, 2021

Design your employee and customer experiences to align common outcomes Today’s customers are more technologically savvy than ever, and their experiences over the past year have only increased their digital proficiency. Educate, engage and empower your employees. Automation isn’t just about replacing human processes.

Contact Center 246

Contact Center Education AI Start-ups 246

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Align marketing and sales strategies with customer-centric values.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

AUGUST 6, 2024

These influences manifest through values, norms, economic conditions, educational systems, and social structures, creating a diverse tapestry of future-oriented mindsets across different societies. This perspective fosters patience and a focus on future rewards, encouraging individuals to invest in education, savings, and long-term projects.

Customer Experience 177

Customer Experience Innovation Education Government 177

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience.

Gaming 52

Gaming Education Compliance AI 52

CX Accelerator

OCTOBER 26, 2019

Shep Hyken Shuri (Black Panther’s Sister) She's fierce, she's lovely, a genius inventor and innovator, she leverages technology smartly, and she's always anticipating future needs! "Wakanda Forever!” ~ Debbie Szumylo Iron Man Every CX agent of change needs tenacity, a sense of humor, and lots of technological gadgets to get the job done.

CX 303

CX Contact Center Start-ups Education 303

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Burnt-out staff produce less. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CX Accelerator

MAY 15, 2019

The Expo hall is crammed with state-of-the-art technologies and promises of automation, higher efficiency, lower costs. While it’s important to adapt to technological change, it’s important also to be able to look at your customer service function and seek to improve what’s there already.

Contact Center 51

Contact Center Customer Service Start-ups Technology 51

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. For example, education on how to identify people that are attempting to “socially engineer” conversations to get information.” Organizations need to be prepared to effectively combat call center fraud.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Intercom

JANUARY 20, 2025

Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Retention depends on many factors, but chief among them are excellent onboarding experiences and effective product education.

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach.

B2C 217

B2C B2B Education Healthcare 217

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

CX Accelerator

SEPTEMBER 24, 2019

Educating others and changing minds, whether on a small or a larger scale, is hard. Kaye Chapman is Comm100’s Customer Experience & Training Specialist, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science.

CX 282

CX Education Social Media Government 282