InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

CX Journey

MARCH 21, 2018

Training and Education This is an important part of your career development. So you'll want to ensure that your team's fully-loaded salaries are included in your budget. Culture Ambassador meetings: again, factor in location, materials, food, and beverages for these meetings.

CX 108

CX VOE Customer Journey Map Text Analytics 108

Execs In The Know

MAY 4, 2023

We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. We also offer tons of education about cycling, which is important to us. The technology we have is great but we are continuing to get more sophisticated.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

MAY 16, 2024

Booktest in real-life use The quality to assure While simple examples are educational, the real benefits are best understood in the context of real data science projects. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 6, 2023

With Text Analytics Software Use a robust text analytics software that will let you read between the lines. With SurveySensum’s text analytics software, you can analyze hundreds of open-ended responses and get top trends and sentiments within a few minutes. How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 60

Customer Experience Pharmaceutical NPS Text Analytics 60

SurveySensum

JUNE 3, 2024

ProProfs ProProfs offers a robust and versatile set of tools that can help businesses and educators effectively manage training, assessments, surveys, and customer support. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Templates help users get started with assessment creation and deployment instantly.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Templates help users get started with assessment creation and deployment instantly.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

SEPTEMBER 25, 2023

Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. It automates the analysis of text-based feedback, eliminating the need for manual coding or extensive human intervention. to choose the ones that garner the most positive response.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

MARCH 31, 2023

While Google Forms provides templates for conducting surveys across five domains, including work, event feedback, event registration, and education, and allows users to upload custom templates, it does not offer feedback survey templates such as NPS, CES, Product, onboarding, SSI, and more surveys.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

SurveySensum

MAY 16, 2024

What is your level of education? Additionally, it helps in analyzing the feedback using an AI-powered dashboard and powerful features such as Text Analytics. Types of Research with Question Examples Here are examples of research types with corresponding question examples for each: 1. Which gender do you identify with?

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Addressing Resistance to Change Resistance to change can stall advancements in healthcare.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

AUGUST 22, 2024

Alchemer University where you can learn about the tool’s features and settings via a video educational library. You can send different types of healthcare surveys like patient satisfaction surveys, post-visit feedback surveys, health service quality surveys, patient follow-up surveys, etc. And the best part?

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

DECEMBER 13, 2024

And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

SEPTEMBER 13, 2024

Example : What is your highest level of education? With its AI Text Analytics , you assess gathered customer insights in real time. It’s great for detailed questions about demographics or preferences. To set this up, create a dropdown with a list of options for respondents to select from.

Actionable Insights 52

Actionable Insights Text Analytics Social Media Net Promoter Score 52

Lumoa

AUGUST 8, 2023

Demographic questions: These questions gather information about the respondent’s age, gender, income, education level, and other demographic information that can be used to segment and analyze the data. High CSAT scores often correlate with customer retention and loyalty, directly impacting your bottom line.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JUNE 6, 2024

Zoho Survey is suitable for businesses, educational institutions, non-profits, and individuals looking to gather feedback, conduct market research, measure customer satisfaction , and more. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 4, 2024

SurveyMonkey SurveyMonkey is widely used by businesses, educational institutions, non-profits, and researchers for various purposes including market research, customer feedback, employee engagement, and academic research. G2 Review : 4.2/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

JANUARY 31, 2024

You can also offer content that educates and empowers high-value customers, positioning your brand as a partner in their ongoing customer journey. You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments. A great example of this can be HubSpot.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 32

Customer Experience Pharmaceutical NPS Text Analytics 32

1 to 1

AUGUST 30, 2021

Many sellers found success in these digital introduction, education, and nurture activities, thanks to the relaxed nature of connecting with people in their homes in an informal, authentic environment.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

OCTOBER 3, 2023

What is your education level? Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time. Overall Satisfaction How satisfied are you with your pre-sales experience with our dealership? How likely are you to recommend our dealership to your friends and family?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

MARCH 6, 2025

If customers skip important detailslike their experience at the spa or during checkoutyoure left making educated guesses. Even if you're willing to trust text analytics to fill in gaps, relying heavily on AI to interpret a single open-ended question is risky. NPS doesnt measure the latest interaction. Can AI alone save your job?

Net Promoter Score 117

Net Promoter Score Text Analytics NPS Actionable Insights 117

Lumoa

APRIL 13, 2020

Voice-to-text has been found to be useful in a wide range of environments, such as in education and business. When you want to generate insights from voice data the first thing you need to do is to transcribe the audio into text. This can be done using voice-to-text analytics, also known as speech-to-text analytics.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. Gainsight’s Text Analytics feature makes it easier for Popmenu to collect and analyze written feedback and content from within the platform.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. With AI-powered text analytics, SurveySensum identifies critical issues in seconds, automatically extracting customer complaints and sentiments from open-ended feedback. Custom Dashboards Information overload? Who can use Microsoft Forms?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52