Intercom, Inc.

AUGUST 28, 2020

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

Engineering 222

Engineering Start-ups 222

Callminer

MARCH 17, 2022

Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.

Engineering 182

Engineering 182

Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.” Engineering org needs.

Engineering 151

Engineering Start-ups Technology Technology 151

Adrian Swinscoe

JULY 27, 2024

Jeff joins me today to talk about Co-Pilot for Service, the impact […] The post Lessons learnt from testing Copilot for service across tens of thousands of service engineers – Interview with Jeff Comstock of Microsoft first appeared on Adrian Swinscoe. Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft.

Engineering 130

Engineering Customer Service 130

Intercom, Inc.

OCTOBER 31, 2019

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. When I joined Intercom, my manager asked me if I wanted to onboard as an engineer or as a manager. When should you write code?

Engineering 167

Engineering 167

Intercom, Inc.

SEPTEMBER 29, 2022

So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution. Today, we’re going to tackle two more.

Engineering 129

Engineering Start-ups 129

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. Keep it simple.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. Workflow Automation Ideas For Engineering and Construction Business Processes Here are ten innovative workflow automation ideas tailored […]

Construction 64

Construction Engineering Innovation Technology 64

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact. But we’re even prouder of engineers who build great products and then share that knowledge with the world. Being a brand ambassador.

Engineering 166

Engineering Start-ups Innovation 166

Intercom, Inc.

MAY 29, 2018

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. The shift from one type of job to another has highlighted for me the stark differences between different engineering disciplines. Being a Consultant Engineer.

Engineering 169

Engineering Technology Technology 169

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Sports 212

Sports Engineering Construction Gaming 212

Zendesk

MARCH 16, 2022

This is where a sales engineer comes in. Sales engineer definition. Typical sales engineer career path. How to become a sales engineer. Sales engineer interview questions. Where to start as a sales engineer. What is a sales engineer, and what do they do? Typical sales engineer career path.

Engineering 98

Engineering Sales B2B Start-ups 98

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. There were inconsistent expectations for engineers depending on which team they ended up working on. Our on call went from being spread across more than 30 engineers to just 6 or 7.

Engineering 209

Engineering Start-ups Technology Technology 209

Intercom, Inc.

APRIL 20, 2018

I came to Intercom from a company with a culture of heavyweight engineering processes. From an engineering perspective, it successfully kept you focused on coding. When I started at Intercom, however, I was surprised at how lightweight the weekly engineering processes felt compared to my previous company. No estimations.

Engineering 212

Engineering Innovation 212

Intercom, Inc.

NOVEMBER 30, 2022

Sell more stuff to new buyers within your customer base: You can think about who the adjacent buyers are within your company, so if you’re selling to marketing, could you also sell to sales, if you’re selling to engineering could you also sell to product. Focus your roadmap on optimizing it, and only then … Find your new revenue engine.

Engineering 151

Engineering E-commerce Start-ups B2B 151

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Practical experience. Innovative course design.

Engineering 104

Engineering Education Innovation Technology 104

Customer Think

AUGUST 6, 2021

I love working with engineers (and any other technologists who think like one). I always have. Because they’re logical. Straightforward. They hate BS. Which is why they have so much trouble making marketing work; they believe that they have to pra.

Engineering 134

Engineering 134

Intercom, Inc.

JUNE 17, 2019

Interview assignments have become a common component of the hiring process for engineering roles. These technical problems, also known as email screeners or, as we call them at Intercom, take-home tests, are a useful way to initially evaluate the technical ability of candidates applying for engineering positions. Take-home test ??.

Engineering 131

Engineering ML Construction 131

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Intercom, Inc.

MARCH 1, 2019

As product engineers, we like to build things, we like to solve problems, and we also want to have impact, right? We needed to: Update and extend our conversations database table and do this without disrupting existing behavior for our customers or making the life of our infrastructure engineers miserable. Empathy engineering.

Engineering 151

Engineering 151

Customer Think

JULY 2, 2024

DPE is defined as engaging highly in developing and enhancing innovative products through engineering and digital techniques. The existing methods of conducting commerce are evolving, with the DPE being introduced as the new business model.

Engineering 52

Engineering Innovation Technology Technology 52

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Engineering 177

Engineering Technology Technology Education 177

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Sports 168

Sports Engineering Construction Gaming 168

eglobalis

NOVEMBER 19, 2024

Building AI-Enhanced Engineering Platforms AI is enabling companies to create engineering platforms that improve precision and scalability. Autodesk, based in Europe, uses generative AI to assist architects and engineers in exploring innovative design options for buildings and products.

B2B 310

B2B Agriculture CX AI 310

Customer Think

DECEMBER 8, 2021

That’s the “search engine mentality” of today’s buyers, and it’s changed marketing forever. “I know it’s here, somewhere, and if I just keep refining my search phrase, I’m going to find exactly what I want.” Sadly, almost all marketing content hasn’t c.

Engineering 115

Engineering 115

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

Engineering 128

Engineering Start-ups 128

Customer Think

SEPTEMBER 7, 2023

One transformative thing that has emerged as a catalyst for business growth can be referred to as Digital Product Engineering. Today’s fast-paced & tech-driven business landscape requires organizations to stay ahead of the competition with a keen focus on innovation & efficiency.

Engineering 49

Engineering Business Growth Innovation Technology 49

Intercom, Inc.

OCTOBER 29, 2018

Are there any new engineering processes that might slow things down? The post Embracing the deadline: How engineers benefit from delivery dates appeared first on Inside Intercom. Does the project have different dependencies than before? Are you using unfamiliar technologies or integrating with an API that you’ve not used before?

Engineering 155

Engineering Start-ups Technology Technology 155

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Machine Learning Start-ups Technology 106

Customer Think

OCTOBER 2, 2024

Enabling sales, sales engineering, and customer success teams to operate with greater independence

Engineering 52

Engineering Sales AI 52

Intercom, Inc.

OCTOBER 1, 2019

The post How we’re building a marketing engine to move upmarket appeared first on Inside Intercom. If Shane’s vision for our Marketing team excites you, check out our open roles.

Engineering 177

Engineering B2C B2B Start-ups 177

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Start-ups 135

Customer Think

JANUARY 30, 2023

What is search engine optimization (SEO)? It’s unfortunately one of the more misunderstood campaign activities by business owners who are trying to use it to attract qualified customers. It doesn’t help that the industry is literally flooded with hypes.

Engineering 64

Engineering 64

Customer Think

FEBRUARY 6, 2024

“Everyone within Publicis will become a data analyst, an engineer, an intelligence partner, with all the information they need at their fingertips to supercharge client growth.”

Engineering 45

Engineering Technology Technology 45

Zonka Feedback

JULY 18, 2022

Do you need software engineer performance examples? So here are some tips and software engineer feedback examples for doing just that. With ‘The Great Resignation’ still in full force ( 4.4 million Americans quit their jobs in April 2022), it’s vital that you get the review process right.

Engineering 52

Engineering 52