Gainsight

FEBRUARY 12, 2019

Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. As customer success becomes more and more established, the relationship between PM and CS has the potential of mirroring the sales and marketing challenges many companies struggle with.

Real Estate 45

Real Estate Start-ups Event Production Engineering 45

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” Back then, the better product was almost always the underdog product. Google’s search engine is a similar story.

Gambling 191

Gambling Start-ups Innovation Sales 191

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” Back then, the better product was almost always the underdog product. Google’s search engine is a similar story.

Gambling 165

Gambling Start-ups Innovation Sales 165