ECXO

OCTOBER 23, 2024

This level of personalization would be impossible to achieve manually, especially for large companies with thousands or millions of customers: · Amazon : Amazon’s AI-driven recommendation engine analyzes browsing history, past purchases, and customer preferences to deliver personalized product recommendations.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386

AI Customer Experience Legal Manufacturing 386

ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

eglobalis

MARCH 24, 2025

[link] Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective [link] Ten Ways to Turn Organizational Silos into Collaboration Engines [link] The post Agent AI Is Exploding in Contact CentersYet the Human Experience Remains Irreplaceable appeared first on Eglobalis.

Contact Center 340

Contact Center AI Compliance Machine Learning 340

Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact. But we’re even prouder of engineers who build great products and then share that knowledge with the world. Being a brand ambassador.

Engineering 166

Engineering Start-ups Innovation 166

Intercom, Inc.

APRIL 20, 2022

Our strength lies in knowing when we should follow standard best practices for design and when we need to innovate and create something new. “We We believe there’s no value in innovating if it doesn’t solve our customer’s problem. This is just not the right place to innovate: usability comes first.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Chronologically, many companies started by layering new tools onto old systemsperhaps adding a social listening service here or a text analytics engine there.

AI 334

AI CX Sentiment Analysis Predictive Analytics 334

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

CX 458

CX Finance Customer Journey Map Innovation 458

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

JULY 31, 2024

” Personalization Engines Personalization tools such as Sitecore, Oracle, SAP, Dynamic Yield and Optimizely deliver tailored content and product recommendations based on individual user data. These engines analyse customer behaviour, preferences, and purchase history to provide a more relevant and customized experience.

Customer Experience 441

Customer Experience Social Media Predictive Analytics AI 441

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Learn from Industry Experts. Mark Smith Analyst, Ventana Research.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom.

Engineering 118

Engineering Start-ups Technology Technology 118

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 467

Customer Experience Net Promoter Score VOC Government 467

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. It’s hard to win a battle you don’t realise you’re in.

Engineering 224

Engineering Technology Technology Innovation 224

ECXO

JANUARY 25, 2022

Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 296

Customer Relationship Management Innovation Engineering CX 296

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Innovative course design.

Engineering 104

Engineering Education Innovation Technology 104

Intercom, Inc.

FEBRUARY 28, 2018

We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Ann is a successful serial entrepreneur and product leader.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 101

Innovation AI Start-ups Government 101

Steven Van Belleghem

NOVEMBER 14, 2021

He thought they should better armor the nose area, engines, and the mid-body. Include expert users in the innovation process. A second way to help your innovation from failing is to involve your customers in the innovation process. Keep them as close as you can and involve them in the innovation process.

Innovation 125

Innovation Real Estate Social Media Gaming 125

Intercom, Inc.

OCTOBER 13, 2020

New software engineers quickly learn that a lot of complexity arises from error handling. It’s hard to balance investment optimally across ML, product, engineering, and design. You might easily be over-engineering your solution or solving slightly the wrong problem. We can’t assume the ML will always perfectly do what we want.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

ECXO

MAY 27, 2024

However, it hasn’t yet empowered designers or engineers directly. Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Systems that can assist in enterprise design can help designers and engineers align their work with those parameters.

AI 227

AI Technology Technology CX 227

Execs In The Know

MARCH 31, 2025

Led by Vanessa Hardy-Bowen , Director of Guest Care & Contact Centers, Spirit Airlines took a strategic approach to AI integration, turning challenges into opportunities to innovate. AI would be the engine powering this transformation. Choose solutions that balance innovation with practicality and suit your business goals.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Intercom, Inc.

JUNE 2, 2021

Some problems need a straightforward solution, while others require more innovation. Our team aligns on three points: Innovation . Innovation. Is this solution something we want to innovate on and own as an industry leader and differentiator, or is it table stakes where we want to be on par with the market? Investment .

Innovation 251

Innovation Start-ups Omnichannel NPS 251

ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 105

Innovation AI Engineering Sales 105

Intercom, Inc.

AUGUST 24, 2022

Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations. How we’ve improved and innovated on our Messenger to help your business drive growth at scale.

Customer Retention 191

Customer Retention Innovation Engineering Event Production 191

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Engineering 192

Engineering Technology Technology Start-ups 192

Intercom, Inc.

JULY 25, 2019

Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. And then we five engineering principles, again, specific to the discipline of engineering. Everyone inherits the top three, and then if you’re an engineer, you’ve got five engineering principles on top.

Engineering 209

Engineering Start-ups Innovation Gaming 209

Customer Think

OCTOBER 29, 2021

Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Now, for the first time in history, innovation is altering every aspect of our existence. […]. Photo by Pixabay, CC0 1.0 Emerging AI is more than just a new technology.

Innovation 87

Innovation AI Engineering Technology 87

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design.

AI 156

AI Customer Experience Legal Manufacturing 156

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. By implementing automation, companies can streamline their operations, improve communication, and ensure projects are completed on schedule.

Construction 64

Construction Engineering Innovation Technology 64

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156

CX Innovation E-commerce Real Estate 156

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. Some of this cut deep.

Engineering 249

Engineering Start-ups Innovation Technology 249

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Execs In The Know

APRIL 22, 2025

But today, theyre a liability; slowing down innovation, blocking artificial intelligence (AI) implementation, and creating silos where there should be connection. Its a growth engine. And that engine cant run on systems built for a different era. Read the full article now. The post Whats Blocking Better CX?

Artificial Intelligence 52

Artificial Intelligence CX Engineering AI 52