Intercom, Inc.
APRIL 28, 2021
For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Instead of trying to democratize complex, per-product billing knowledge across your team, create a small team of engineers to navigate the world of cloud computing. Zero touch costs.
Intercom, Inc.
MAY 3, 2018
Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I studied computer engineering in school, and I love math, but I realized I didn’t want to be a computer engineer when graduating. At Square, I manage a product called Square Invoices. Rohini: Exactly.
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Beyond Philosophy
MARCH 23, 2016
invoicing, shipping or client services). We were working with a utility company where the cost of processing the call was $3, and the cost of sending out an engineer to fix a problem was $15. The call center would handle a request quickly and dispatch the engineer. Silos tend to form based on the function of a department.
Intercom, Inc.
JANUARY 5, 2022
There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. The best way to describe how a rocket engine works is just a controlled explosion.
Zendesk
JULY 9, 2021
If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers. Organic search refers to traffic that arrives at your site through a search engine result. So, your current, as well as potential customers, (a) prefer self-service and (b) use search engines to solve their queries.
Intercom, Inc.
NOVEMBER 7, 2019
You started off in engineering, I believe. I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. Nico: Exactly. Nico: Correct.
Lumoa
MAY 21, 2018
source ) No wonder, customer experience is the engine of growth in 2018. Remember when you received a wrong invoice from your phone company? Remember when you received an invoice that was hardly understandable? You might argue that your company has no possible way of making an invoice mistake. That's fair.
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