Win the Customer

MARCH 7, 2023

One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. The Role of Machine Learning Machine learning takes data analytics to the next level by using algorithms to automatically learn and adapt from data.

Machine Learning 52

Machine Learning Customer Experience E-commerce Compliance 52

eglobalis

NOVEMBER 19, 2024

Building AI-Enhanced Engineering Platforms AI is enabling companies to create engineering platforms that improve precision and scalability. Human-Machine Collaboration in Product Design AI is enabling collaborative design tools where humans and machines work together.

B2B 310

B2B Agriculture CX AI 310

eglobalis

JULY 31, 2024

” Personalization Engines Personalization tools such as Sitecore, Oracle, SAP, Dynamic Yield and Optimizely deliver tailored content and product recommendations based on individual user data. These engines analyse customer behaviour, preferences, and purchase history to provide a more relevant and customized experience.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Qualtrics

MAY 2, 2019

Machine learning is something I can never get bored of. There is always something new every day for me to learn and potentially apply to work. Qualtrics has sophisticated tools that help customers leverage machine learning to discover insights about experience data. What is your ‘why’?

Machine Learning 37

Machine Learning Engineering Technology Technology 37

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. Even after the first day, ongoing and continuous learning is critical to encourage and maintain. What is an engineering tour?

Engineering 106

Engineering Machine Learning Start-ups Technology 106

ECXO

MAY 27, 2024

However, it hasn’t yet empowered designers or engineers directly. Systems that can assist in enterprise design can help designers and engineers align their work with those parameters. Predictive design leverages machine learning to identify trends and adapt frequently used features while minimizing less relevant elements.

AI 220

AI Technology Technology CX 220

Intercom

JUNE 20, 2024

In this episode of Off Script, our VP of AI, Fergal Reid , talks about the evolution of machine learning, the challenges of applying it to customer service, and what it takes to build exceptional products. These breakthroughs belong in the sub-part of machine learning or artificial intelligence called natural language processing.

AI 92

AI Customer Service Machine Learning Artificial Intelligence 92

ECXO

OCTOBER 23, 2024

Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed. Result : Amazon’s recommendation engine contributes to about 35% of its total revenue , showcasing how effective AI-powered personalization can be at scale.

AI 201

AI Customer Service Sentiment Analysis Predictive Analytics 201

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. I’m very bullish on AI and machine learning.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

VOZIQ

AUGUST 14, 2024

VOZIQ’s Predictive Customer Retention Solution uses over 10 purpose-built machine learning models to identify precursors to customer churn, predicts customers who exhibit these patterns, and automates proactive retention interventions before they cancel.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

Qualtrics

NOVEMBER 19, 2021

Lexicon-based models and traditional machine learning models, such as support vector machines (SVM) or decision trees, are popular in building sentiment analysis models. Traditional machine learning approaches, on the other hand, leverage handcrafted features such as tf-idf, parts of speech, or adjectives to train the model.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

Intercom, Inc.

SEPTEMBER 22, 2022

The Conversation Automation Solutions (CAS) category is designed for B2B Marketers who are looking for technologies to support marketing, sales, and digital experience optimization aligned to the revenue engine. Businesses can leverage these tools for every customer stage, from evaluation to conversion, to support and expansion.

Machine Learning 104

Machine Learning B2B Engineering Technology 104

VOZIQ

AUGUST 28, 2024

Under his leadership, VOZIQ AI has built the AI Center of Excellence (ACE) with over 50 AI professionals, specializing in data science, data engineering, business intelligence, solution delivery, and product management.

AI 40

AI Artificial Intelligence Machine Learning NPS 40

Intercom, Inc.

MAY 20, 2021

Our conversation covered a lot of ground, from our distorted understanding of engagement metrics to how and why engineers should seek to design features that enhance human senses rather than exploiting them. A wide-ranging and richly thought-provoking episode. Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Intercom, Inc.

JULY 30, 2020

Clearbit , the leading marketing data engine, has reaped the rewards of automation firsthand – leveraging it for everything from identifying churn risks to closing renewals, all without human involvement. Combatting churn with machine learning. This machine learning model doesn’t operate alone, though.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom

MAY 31, 2023

Fine-tuning can save time and resources by using general models instead of training new ones from scratch, and it can also reduce the risk of overfitting, where the model has learned the features of a small-ish training set extremely well, but it’s unable to generalize to other data.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Qualtrics

AUGUST 5, 2019

I am a software engineer because it provides limitless learning opportunities; I’m never bored and there’s always more technical and professional lessons to learn. I have learned three new programming languages and a number of frameworks since I started in July of 2017. This is Drew’s “Why Qualtrics” story.

Engineering 36

Engineering Machine Learning Technology Technology 36

Qualtrics

JULY 3, 2019

I graduated from Georgia Tech with a Bachelor’s Degree in Aerospace Engineering. After college, I worked as a structural engineer at an airline and the job was very customer-focused. During my work in Aerospace Engineering, I took some online programming courses. I work as a software engineer for TextIQ R&D team.

Engineering 36

Engineering ML Machine Learning Technology 36

Uniphore

SEPTEMBER 9, 2021

For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. It helps machines interpret spoken and written communication and determine the intent behind human interaction. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Intercom

OCTOBER 17, 2024

We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like. Our development journey When Intercom launched Fin AI Agent in March 2023, it was the first generative AI-powered customer service agent on the market.

AI 75

AI Outlook Machine Learning Start-ups 75

Intercom, Inc.

FEBRUARY 28, 2018

Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Our SF Product team is led by Ann Montgomery, leading product management & design, and Louis Bennett, leading engineering.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Qualtrics

FEBRUARY 13, 2019

I was doing a lot of machine learning at the time and I realized “Oh my god, they have tons of human-labeled data” The value proposition of X-data just clicked for me. What made you want to get into engineering? I’d like to pivot into ecological engineering actually at some point.

Engineering 33

Engineering Machine Learning Government 33

CommBox

JULY 11, 2024

SEO best practices can make your knowledge base visible in search engines. Final Thoughts on Knowledge Base Management in 2024 AI and machine learning will continue to shape the future of knowledge-based management. Audits involve reviewing existing content, updating outdated information, and removing redundant articles.

Machine Learning 52

Machine Learning AI Customer Satisfaction Omnichannel 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Totango

JUNE 28, 2018

Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision.

Artificial Intelligence 95

Artificial Intelligence Machine Learning Engineering Innovation 95

Zendesk

MARCH 1, 2022

Kajabi’s story began when its founder and CEO engineered a complex sprinkler out of PVC pipe. The company has now started to caption those videos to ingest for artificial intelligence (AI) and machine learning (ML). Integrate AI and machine learning—it’s simpler than you think. Jared Loman.

CX 98

CX ML Machine Learning Artificial Intelligence 98

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. .

CX 95

CX Machine Learning Engineering AI 95

Sprinklr

JULY 12, 2021

Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms. At any given instance, this AI engine processes millions of unstructured and structured data points ingested from myriads of channels and software applications.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Fonolo

MAY 23, 2023

It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

DMG Consulting

MAY 8, 2020

AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. ML is being used to identify outliers or deviations when validating models and forecasts in an iterative learning process, as well as to automatically identify the algorithm best suited for each set of forecasting criteria.

ML 77

ML Artificial Intelligence AI Machine Learning 77

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. An example of this is Resolution Bots, which is powered by machine learning.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Intercom, Inc.

MAY 5, 2020

This fascinating essay by Machine Learning Engineer Cathal Horan draws on the work of theoretical physicist Geoffrey West, network economics expert Geoffrey Parker and renowned urbanist Jane Jacobs to make the case that the growth of cities has a lot to teach us about how to develop a platform. Jeetu Patel, Box.

Transportation 171

Transportation Engineering Machine Learning Customer Retention 171

Zendesk

JANUARY 21, 2021

A cognitive search engine can help with that. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Hence, it’s considered extra work.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

BeyondPhilosophy

AUGUST 4, 2022

Dr. Turner believes that description is exactly how algorithms and machine learning works. The misconception is that machine learning and forms of AI are pure. Humans make those decisions, even in unsupervised machine learning, which means it is still an opinion about what those will be, affecting AI’s suitability.

AI 98

AI Artificial Intelligence Machine Learning Start-ups 98