Win the Customer

MARCH 7, 2023

One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. These technologies play a pivotal role in tailoring customer experiences to individual preferences and needs. This knowledge can inform the design of more seamless and personalized customer experiences.

Machine Learning 52

Machine Learning Customer Experience E-commerce Compliance 52

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Qualtrics

MAY 2, 2019

Machine learning is something I can never get bored of. There is always something new every day for me to learn and potentially apply to work. Qualtrics has sophisticated tools that help customers leverage machine learning to discover insights about experience data. What is your ‘why’?

Machine Learning 37

Machine Learning Engineering Technology Technology 37

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. Even after the first day, ongoing and continuous learning is critical to encourage and maintain. What is an engineering tour?

Engineering 106

Engineering Machine Learning Start-ups Technology 106

Intercom

JUNE 20, 2024

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. It didn’t take long to recognize this technology for what it is – a revolution unfolding before our eyes.

AI 92

AI Customer Service Machine Learning Artificial Intelligence 92

ECXO

OCTOBER 23, 2024

Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed. Result : Amazon’s recommendation engine contributes to about 35% of its total revenue , showcasing how effective AI-powered personalization can be at scale.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Intercom, Inc.

SEPTEMBER 22, 2022

Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria. This New Wave explores emerging technologies in the Conversation Automation space.

Machine Learning 104

Machine Learning B2B Engineering Technology 104

VOZIQ

AUGUST 14, 2024

VOZIQ’s Predictive Customer Retention Solution uses over 10 purpose-built machine learning models to identify precursors to customer churn, predicts customers who exhibit these patterns, and automates proactive retention interventions before they cancel. Vasudeva Akula, Co-Founder and Chief Data Scientist at VOZIQ AI.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Uniphore

SEPTEMBER 9, 2021

For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. It helps machines interpret spoken and written communication and determine the intent behind human interaction. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Intercom, Inc.

MAY 20, 2021

Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology. It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Qualtrics

NOVEMBER 19, 2021

Lexicon-based models and traditional machine learning models, such as support vector machines (SVM) or decision trees, are popular in building sentiment analysis models. Traditional machine learning approaches, on the other hand, leverage handcrafted features such as tf-idf, parts of speech, or adjectives to train the model.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. AI, automation and machine learning mean solutions are available to meet these expectations – at scale.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom, Inc.

JULY 30, 2020

Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. Clearbit , the leading marketing data engine, has reaped the rewards of automation firsthand – leveraging it for everything from identifying churn risks to closing renewals, all without human involvement.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

CommBox

JULY 11, 2024

SEO best practices can make your knowledge base visible in search engines. Final Thoughts on Knowledge Base Management in 2024 AI and machine learning will continue to shape the future of knowledge-based management. Audits involve reviewing existing content, updating outdated information, and removing redundant articles.

Machine Learning 52

Machine Learning AI Customer Satisfaction Omnichannel 52

Intercom

OCTOBER 17, 2024

Fin’s answers use generative AI technology to create the answer based on a range of support content using the Retrieval-Augmented Generation (RAG) framework. We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like.

AI 75

AI Outlook Machine Learning Start-ups 75

Qualtrics

AUGUST 5, 2019

I am a software engineer because it provides limitless learning opportunities; I’m never bored and there’s always more technical and professional lessons to learn. I have learned three new programming languages and a number of frameworks since I started in July of 2017. This is Drew’s “Why Qualtrics” story.

Engineering 36

Engineering Machine Learning Technology Technology 36

Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Intercom, Inc.

FEBRUARY 28, 2018

Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Our SF Product team is led by Ann Montgomery, leading product management & design, and Louis Bennett, leading engineering.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Qualtrics

JULY 3, 2019

I graduated from Georgia Tech with a Bachelor’s Degree in Aerospace Engineering. After college, I worked as a structural engineer at an airline and the job was very customer-focused. During my work in Aerospace Engineering, I took some online programming courses. I work as a software engineer for TextIQ R&D team.

Engineering 36

Engineering ML Machine Learning Technology 36

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Totango

JUNE 28, 2018

Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision. Moving Toward Predictive Customer Success Technology.

Artificial Intelligence 95

Artificial Intelligence Machine Learning Engineering Innovation 95

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. An example of this is Resolution Bots, which is powered by machine learning.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

BeyondPhilosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research.

AI 98

AI Artificial Intelligence Machine Learning Start-ups 98

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. The third used electronics and information technology to automate production.”. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7 Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

DMG Consulting

MAY 8, 2020

AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. A WFM solution fires off a number of algorithms to address a set of data and the ML engine identifies which model, from among as many as 45 different algorithms, works best with a given set of historical data.

ML 77

ML Artificial Intelligence AI Machine Learning 77

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology. Applications that Improve the Customer Journey. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. You said you started off in industrial engineering and human-computer interaction.

AI 245

AI Machine Learning Start-ups Technology 245

Zendesk

JANUARY 21, 2021

Manual processes and outdated technology. A cognitive search engine can help with that. That’s why investing in the right technology that facilitates knowledge creation is paramount. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Intercom, Inc.

DECEMBER 6, 2022

Here, Pranava discusses our engineering principle “Make it feel personal”. Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Intercom, Inc.

APRIL 20, 2022

An example of this is Resolution Bot, which is powered by machine learning. It’s complex technology, so relying on common patterns made it easier for us to build a feature our customers would understand. “Design is about making the complex simple”. Part of my job is to make Intercom bots easy to use and understand.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211