Remove Engineering Remove Machine Learning Remove Unstructured Data
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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. Technologies enabling this include machine learning algorithms that learn from historical instances (e.g., Instead of explicitly asking How do you feel?,

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History of Marketing Technology and What's Special about Journey Orchestration

Customer Experience Matrix

Although marketers have long talked about being customer- rather than campaign-centric, it’s not until the current crop of Journey Orchestration Engines (JOEs) that we see a thorough replacement of campaign-based methods. – itself mimicked practices developed for mechanical list technologies such as punch cards and metal address plates).

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Sentiment Analysis: Guide to Boost CX & Drive Business Insights

SurveySensum

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Lets dive in and explore.

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How AI and Omnichannel Support Elevate Customer Service in Call Center

Hodusoft

Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. Natural Language Processing (NLP) NLP enables machines to understand and interpret human language in a meaningful way.

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Flytxt Offers Broad and Deep Customer Management

Customer Experience Matrix

Its architecture spans what I usually call the data, decision, and delivery layers, although Flytxt uses different language. To be a little more precise, Flytxt’s application layer uses API connectors to send messages to actual delivery systems such as Web sites and email engines.

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Glossary of AI terms: Understanding GPT, neural networks, and more

Intercom

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

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